Job Description

• Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices
• provide technical assistance with equipment

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

• High School Diploma or General Education Degree (GED), required

• Graduate of an AMA approved respiratory program, required

• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting or other experience in patient care

• Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment

• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
  • In all states, CRTs and RRTs are qualified for this position
• Will be required to obtain additional state licensing for states assigned