Job Description

We help make your world a safer place.

At Securitas, we are a trusted security provider committed to delivering professional, reliable, and responsive security solutions. Our mission is to protect people, property, and peace of mind while creating safe environments where individuals and organizations can thrive.

We are seeking an experienced RSOC Supervisor to support one of our major corporate accounts, Dassault Systèmes, at their Waltham, Massachusetts location. This is a critical security operations position responsible for supporting security operations across multiple sites, coordinating responses to incidents and emergencies, and serving as a central point of communication between security personnel, client leadership, employees, first responders, and other key stakeholders.

Position – RSOC Supervisor | Waltham, MA | $68,000 Annually

Schedule: Monday–Friday

Available Shifts: 9:00 AM–5:00 PM or 10:00 PM–6:00 AM

On-Call: Every other week after successful completion of training

Under the direction of the Security National Account Manager, the RSOC Supervisor will oversee and support Remote Security Operations Center activities while ensuring professional, timely, and effective responses to security-related events.

The ideal candidate is an experienced security professional who demonstrates strong leadership, communication, decision-making, and organizational skills. This individual must be comfortable operating multiple systems simultaneously, handling sensitive information, and remaining calm and professional in high-pressure situations.

Key Responsibilities

• Provide leadership and operational support within the Remote Security Operations Center.
• Serve as a central point of communication for security events, incidents, emergencies, and day-to-day security operations.
• Receive and log incoming calls for service, determine the nature, location, and priority of each call, and coordinate appropriate responses.
• Communicate professionally with security personnel, first responders, law enforcement agencies, client leadership, employees, and other key stakeholders across various national and international regions.
• Coordinate requests from field personnel for police, fire, ambulance, towing, special equipment, and other emergency or service-related needs.
• Monitor and operate multiple security systems simultaneously to maintain continuous situational awareness, including ExacqVision CCTV, CCURE-9000 Access Control, alarm and intrusion detection systems, weather monitoring systems, and other security platforms.
• Serve as the first point of contact for remote-site intrusion detection systems, contacting local employees when applicable and/or requesting police or emergency response.
• Utilize the Everbridge Mass Communication Tool to distribute critical notifications, conduct employee accountability polling, and facilitate conference bridges for the Crisis Management Team.
• Monitor International SOS Travel Tracker and assist in responding to serious incidents involving Dassault Systèmes employees traveling in impacted regions.
• Analyze, document, and report security events, incidents, and emergencies accurately and professionally.
• Maintain detailed daily activity logs, incident reports, and other required documentation.
• Exercise sound judgment when assessing security situations and determining the appropriate response or escalation.
• Maintain professional composure while managing multiple incidents, systems, communications, and competing priorities.
• Ensure all assigned responsibilities are performed in accordance with Securitas policies, client requirements, post orders, and applicable procedures.
• Maintain confidentiality when handling sensitive client, employee, security, and operational information.
• Perform additional security-related duties as assigned.

Qualifications

• Three years of related security industry experience preferred.
• Previous experience in a security operations center, command center, dispatch environment, corporate security, or security supervisory role is highly preferred.
• Demonstrated ability to effectively communicate with security personnel, management, law enforcement, first responders, employees, and other stakeholders.
• Ability to maintain professional composure when dealing with unusual, urgent, or high-pressure circumstances.
• Strong decision-making and judgment skills.
• Ability to prioritize emergency calls and service requests.
• Ability to operate multiple computer and security systems simultaneously.
• Comfortable with computer systems, data entry, and security technology.
• Strong report-writing and documentation skills.
• Ability to maintain accurate daily activity logs.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work effectively as part of a team.
• Ability to interact professionally with individuals across various organizational levels and diverse cultures.
• Ability to follow written, oral, and diagrammatic instructions.
• Must be able to meet and maintain all site-specific skills, certifications, licensing, and authorization requirements.
• Must successfully complete required background and reference checks, controlled substance testing, behavioral selection survey, and any other applicable pre-employment requirements.
• Must successfully complete all required training.
• Must be available for the required every-other-week on-call rotation following completion of training.

Working Conditions & Requirements

The RSOC Supervisor must be able to perform effectively in a fast-paced security operations environment and maintain composure while responding to urgent or emergency situations.

The position requires:

• Ability to handle multiple tasks concurrently.
• Frequent computer usage and data entry.
• Frequent verbal and written communication.
• Ability to maintain situational awareness while monitoring multiple systems.
• Ability to work effectively under distracting or high-pressure conditions.
• Close and distance vision and the ability to adjust focus.
• Ability to handle sensitive and confidential information in accordance with Dassault Systèmes policies and applicable confidentiality requirements.
• Physical and mental capacity to perform all essential job functions, with or without reasonable accommodation.
• Occasional lifting and/or moving of items up to 25 pounds.

Why Join Securitas?

At Securitas, we believe security is more than a job—it's a responsibility. Our security professionals play an essential role in protecting people, property, and organizations every day.

As an RSOC Supervisor supporting Dassault Systèmes in Waltham, MA, you will have the opportunity to work in a sophisticated corporate security environment, utilize advanced security technology, support operations across multiple locations, and play a critical role in coordinating responses to security events and emergencies.

This is an opportunity to take the next step in your security career while working alongside a professional team and supporting a major global client.

Enhanced Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Employer Matching
• Paid Time Off & Paid Training
• Company-Paid Life Insurance
• Uniforms Provided
• Employee Assistance Program (EAP)
• Employee Discount Programs (Travel, Electronics, Cell Phones & More)
• Wellness & Financial Education Resources

Location: Waltham, MA

Salary: $68,000 annually

Schedule: Monday–Friday, 9:00 AM–5:00 PM or 10:00 PM–6:00 AM

On-Call: Every other week following completion of training

EOE/M/F/Vets/Disabilities

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other legally protected characteristic.

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.