Love travel. Love great conversations. Love the thrill of closing a sale.
Sound like you?
At Flight Centre, our Travel Consultants in the Greenstone store spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast-paced, customer-facing retail environment where personality, performance, and customer experience all matter.
This role is rewarding, but it’s not easy - especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high-volume customer conversations, all while building confidence in a dynamic retail environment.
At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point-and-click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.
To learn more about Flight Centre please click HERE
About the Opportunity
As a Travel Consultant, you will work full time, on site in one of our Greenstone retail stores, on a rotating roster across a 7-day trade. This is a target-driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.
You will take ownership of the customer journey from first enquiry through to booking and follow-up, selling complete travel solutions - not just flights.
What You Will Be Doing
• Convert customer enquiries into confirmed bookings through consultative sales conversations
• Work toward individual KPIs and sales targets, earning commission on every sale
• Sell end-to-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
• Build a loyal base of new and repeat customers — from simple domestic trips to complex international holidays
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently
What Success Looks Like in This Role
• You enjoy working toward targets and are motivated by results and commission
• You are confident asking for the booking and closing the sale
• You balance great customer experience with delivering results
• You stay organized, resilient, and positive when things get busy
What We’re Looking For
• Minimum 3 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
• Strong communication skills and confidence selling in person and over the phone
• High attention to detail and strong computer skills, with confidence using multiple, complex systems
• International travel experience
• Matric
• Availability to work full-time hours, including weekends and public holidays
What You’ll Get in Return
• Competitive base salary plus uncapped commission
• Clear performance metrics and transparent earning potential
• Career progression opportunities across Flight Centre’s global brands
• Industry travel discounts and opportunities to experience the products you sell
• A performance-driven team environment that celebrates results and development
Work Perks! – What’s in It for You
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate success at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel - and that passion shows.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable recruitment practices.
• A career, not a job: Genuine opportunities to grow and evolve.
• We back our people all the way: Strong commitment to professional and personal development.
• Giving Back: Through our Corporate Social Responsibility program and 1 paid Volunteer Day per year.
Benefits Include
• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange (subject to terms and conditions)
• Global career opportunities across our network of brands and businesses
#LI-LP1#FCB#LI-Onsite
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
