Flight Centre Travel Group

RSA - Receptionist - Blackheath, Randburg, Johannesburg

Flight Centre Travel Group  •  Johannesburg, ZA (Onsite)  •  4 days ago
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Job Description

 
ABOUT THE OPPORTUNITY

Step into a pivotal front-of-house role where you’ll be the first impression of our Johannesburg HQ. As a Receptionist, you’ll create a welcoming, professional environment for visitors, customers, and employees while keeping daily office operations running smoothly. This role is central to collaboration across teams, providing vital support to Employee Relations, SWOT, and the wider business. If you’re organised, people-focused, and thrive in a fast-paced environment, this is your opportunity to shine.
 
KEY RESPONSIBILITIES

• Maintain the cleanliness, organisation, and professionalism of the front office at all times
• Welcome, receive, and direct clients and visitors efficiently and professionally
• Answer, screen, and transfer incoming telephone calls with excellent telephone etiquette
• Take accurate messages and ensure timely feedback on queries
• Manage incoming and outgoing mail, courier deliveries, and documentation
• Coordinate refreshments for clients and assist with meeting room support
• Handle fax communications, ensuring correct sending and receipt confirmations
• Support compliance officers, Area Leaders, and other teams with administrative tasks
• Assist with office operations including photocopying and general administrative duties
• Manage basement parking allocation
• Order office supplies, groceries, and campus-related items as needed
• Administer uniform orders
• Escalate queries outside of scope to the appropriate teams
• Provide ad-hoc administrative support to Employee Relations and other departments
• Ensure continuity of reception coverage and communicate replacements when required
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
 
EXPERIENCE & QUALIFICATIONS

• 1–2 years’ experience in a receptionist, front office, customer service, or administration role
• Experience handling incoming calls and managing visitors professionally
• Proven experience with general office administration, courier and mail management, filing, and record keeping
• Intermediate proficiency in Microsoft Outlook, Teams, Word, and Excel
• Experience coordinating office supplies, refreshments, meeting rooms, and visitor management
• Strong verbal and written communication skills with professional telephone manners
• Ability to multitask, prioritise workload, and work independently in a fast-paced environment
• Matric (required)
 
Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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