Flight Centre Travel Group

RSA - FCM VIP Travel Consultant - Johannesburg & Cape Town

Flight Centre Travel Group  •  Johannesburg, ZA / Cape Town, ZA (Onsite)  •  1 hour ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

ABOUT THE OPPORTUNITY

Join FCM as a VIP Travel Manager and play a key role in delivering exceptional business travel experiences for high-value corporate clients. This is an exciting opportunity for a seasoned travel professional who thrives in a fast-paced environment, managing complex domestic, regional, and international travel arrangements. You'll partner closely with travellers, travel bookers, procurement stakeholders, and suppliers to ensure seamless travel, outstanding service delivery, and long-term client retention. If you're passionate about travel, customer service excellence, and solving complex travel challenges, we'd love to hear from you.

KEY RESPONSIBILITIES

  • Plan and coordinate domestic, regional, and international travel arrangements
  • Manage complex itineraries including multiple destinations, visa requirements, and special travel accommodations
  • Deliver outstanding customer service while ensuring compliance with client travel policies and budgets
  • Support and promote customer online adoption initiatives
  • Service, retain, and grow assigned client portfolios
  • Manage travel quotations, bookings, finance-related queries, complaints, and customer escalations
  • Ensure all enquiries are actioned within agreed service level agreements (SLAs)
  • Provide clients with travel quotes, confirmations, and documentation within required timeframes
  • Resolve customer queries efficiently and professionally
  • Adhere to One Best Way processes and procedures
  • Balance speed, accuracy, and service excellence in a high-volume environment
  • Drive customer engagement and retention initiatives
  • Ensure business travel arrangements are cost-effective, well-organized, and policy compliant
  • Demonstrate strong problem-solving, relationship-building, and presentation skills
  • Develop and maintain effective relationships with procurement stakeholders, travel bookers, travellers, and preferred suppliers
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

  • Matric
  • South African Citizen or Permanent Resident
  • Minimum 5+ years' experience in Corporate Travel
  • Senior Travel Consultant experience
  • Minimum 5+ years' Amadeus experience
  • Domestic, Regional, International land and air booking experience
  • Expert understanding of fares, ticketing, and air travel complexity
  • Strong customer service and relationship management skills
  • Ability to manage multiple priorities within SLA requirements
  • Relevant tertiary qualification in Travel (advantageous)

What’s In It For You?

  • Above market earnings plus uncapped incentives plus super!
  • Tailor your ideal work-life balance with hybrid arrangements
  • Free health and wellness consultations
  • Free financial planning consultations
  • Award winning Flight Centre employee benefits
  • Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
  • Global career advancement/travel opportunities
  • Leadership Programs & further education, training and development
  • Giving Bank & Volunteer Leave
  • Employee share scheme
  • The opportunity to play an integral role in the growth of the business
  • Travel discounts on flights, hotels and insurance for you, your family and friends

Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!

#LI-LP1#FCM#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
Social Media