Job Description

This role is for one of Weekday’s clients

Salary range: Rs 500000 - Rs 1600000 (ie INR 5 - 16 LPA)

Min Experience: 5+ years

Location: Hyderabad, Telangana

JobType: full-time

Requirements

Key Responsibilities

• Administer RSA Archer platform including users, roles, permissions, and access control.
• Troubleshoot Archer issues and perform root cause analysis.
• Manage system configuration, security settings, and access controls.
• Monitor and troubleshoot data feeds and data publication jobs.
• Support Archer upgrades, patches, enhancements, and maintenance activities.
• Handle DR activities and certificate lifecycle management.
• Manage ServiceNow incidents, service requests, and change requests while ensuring SLA adherence.
• Create and maintain runbooks, SOPs, and knowledge base documentation.
• Provide on-call support for critical Archer issues when required.

Required Skills

• Strong experience in RSA Archer Administration.
• Knowledge of Access Control, Role Management, Data Feeds, and Web Services.
• Knowledge of Calculations and Data Driven Events.
• Good troubleshooting and RCA skills.
• Basic SQL knowledge.
• Understanding of Active Directory.
• Good written communication and documentation skills.
• Experience working in shift-based or high-volume support environments.

Good to Have

• Knowledge of Windows Server.
• Experience with DR activities.
• Experience with certificate lifecycle management.
• ServiceNow experience.