The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry; and surface mining operations. You can find more details about us on the Railroad Commission of Texas’ website here https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

• Generous paid time off, including vacation, sick time, and at least 12 paid holidays per year
• Telework options for eligible positions
• Flexible work schedules
• Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
• 401(k), 457(b) and Roth
• Health premiums 100% paid for full-time employees
• Tuition Reimbursement
• Wellness and Exercise Leave
• Career development programs/opportunities for advancement

For a complete list of our total compensation package, please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees, visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

The Railroad Commission of Texas is seeking a skilled IT Systems Support Specialist II to join the ITS Desktop Support team. This position performs moderately complex, journey-level computer systems support. Responsibilities include providing customer support for agency IT systems and assisting with the operation of automated office equipment. The role may also involve training other staff.

Duties include updating, maintaining, and supporting end-user authentication systems, as well as creating, deleting, and managing email and server accounts. The IT Systems Support Specialist will provide desktop support to end users and help ensure compliance with applicable agency, state, and federal statutes and policies.

The position requires the ability to lift, carry, and move equipment, including printers, computers, and monitors. Work is performed under general supervision, with some opportunity to exercise independent judgment. Additional related duties may be assigned as needed.

Essential Job Functions

• Provides first-level support to end users and administers end-user accounts.
• Answers Help Desk phones and documents end-user service requests in the Help Desk ticket system. Provides quality customer service.
• Trains users in the proper use of hardware or software.
• Administers end-user accounts in Microsoft Active Directory and also on agency Unix servers, mainframe, and appliances.
• Monitors, identifies, and addresses potential security issues and security incidents.
• Maintains the RRC end-user desktop environment using desktop management tools.
• Sets up IT-related equipment for agency use.
• Maintains current knowledge of emerging desktop technologies, standards, and software tools.
• Provide good customer service.
• Performs other duties as assigned.
• May require some travel.
  
  

For Military Crosswalk information, please visit https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

Minimum Qualifications

• High school diploma or GED.
• At least one (1) year of relevant professional experience providing IT computer systems support.
• A minimum of three (3) years of relevant professional experience in customer service.
• Experience requirements may be fulfilled concurrently.
• Education and experience may be substituted for one another on a year-for-year basis.

Preferred Qualifications

• Completion of computer science coursework at the high school or college level.
• Experience with Mobile Device Management (MDM).
• Experience using System Center Configuration Manager (SCCM).
• Experience with Microsoft Office and Office 365 applications.
• Experience supporting Windows 11 environments.
• Experience working with Active Directory.
• Knowledge of ITIL (Information Technology Infrastructure Library); certification preferred.
• CompTIA A+, MCDST, MCP, and/or MCSE certifications are desirable.
• Familiarity with Jira Service Management.

Knowledge, Skills, and Abilities

• Skill in troubleshooting information systems.
• Skill in analyzing problems and devising solutions.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to troubleshoot and repair equipment.
• Ability to communicate effectively and to train others.
• Proficiency in personal computer operations, specifically MS Office Suites.
• Ability to provide excellent customer service and perform and prioritize job duties/workload while meeting deadlines.
• Ability to work on tasks requiring meticulous attention to detail.
• Ability to respond to rapidly changing pace and workload.
• Ability to respond to rapidly changing pace and workload.
• Ability to work effectively on a team, and to establish and maintain effective working relationships with others.
• Ability to work overtime and flexible hours as needed, and to be available for occasional weekend duty.
  

Work Hours Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternative schedules for employees, provided they do not adversely affect operations or service levels and standard hours of operation are maintained. The Commission may also offer telework in accordance with the agency's approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks:

• There is one available position.
• Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications, we do not accept telephone calls. Only candidates selected to interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, national origin, sex, religion, age
or disability in employment or in the provision of services.
The Railroad Commission of Texas is a tobacco-free workplace.