General Description

The Constituent Services Director serves as the primary liaison between the Office of Commissioner Wayne Christian and constituents across the State of Texas. This position is responsible for supporting the Commissioner’s daily operations, coordinating travel, and facilitating public engagement activities. The Director ensures effective communication, timely follow-up on constituent matters, and strategic coordination of field activities.

The ideal candidate will be detail-oriented, possess strong organizational, written, and verbal communication skills, enjoy working in a dynamic, fast-paced environment, and be able to adapt as circumstances require. In addition, the ability to exercise good judgment in all situations is required. The ideal candidate must be able to work under pressure, with frequent interruptions, to perform a variety of activities while maintaining strict confidentiality in all matters. Regular travel is also required for this position.

Essential Job Duties

• Serve as the primary point of contact for constituents, stakeholders, and community representatives.
• Coordinate and support the Commissioner’s daily schedule, including meetings, travel logistics, and public appearances.
• Travel with the Commissioner to events, meetings, and site visits across Texas.
• Provide on-site operational and administrative support during events and engagements.
• Track, manage, and respond to constituent inquiries, ensuring timely and professional communication.
• Debrief senior staff following events and meetings, with an emphasis on identifying actionable items and follow-up tasks.
• Collaborate with internal staff to ensure alignment on messaging, priorities, and constituent services.
• Monitors important energy issues and develops necessary information to draft responses respond to constituent correspondence clearly and appropriately.
• Maintain awareness of regional issues and stakeholder concerns to inform the Commissioner and senior leadership.
• Assist in coordinating special projects and initiatives as assigned.

Note The ideal candidate is based in or near the Tyler, Henderson, and Kilgore areas. Regular travel is required, between 25% and 50% of the time. Outside of travel commitments, remote work from the Tyler, Henderson and Kilgore areas is allowed.

For Military Crosswalk information, please visit: Military Crosswalk for Occupational Category -Program Management

Minimum Qualifications

• Graduation from an accredited high school or GED equivalent.
• Minimum of five (5) years of experience as an executive assistant or in a similar high-level support role.
• Experience working in a fast-paced, high-profile environment.
• Demonstrated ability to manage multiple priorities and deadlines with minimal supervision.
• Ability to travel up to 50% of the time, including overnight travel.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Graduation from a four-year college or university with major coursework in business administration, communications, or related field.
• Experience in government, public affairs, or constituent services.
• Experience within the Executive Branch of Texas state government, specifically supporting elected officials.
• Knowledge of the issues related to the Railroad Commission of Texas.

Knowledge, Skills, and Abilities

• Knowledge of accepted business practices and procedures.
• Knowledge of applicable rules, regulations, and policies, including but not limited to the Texas Open Meetings Act.
• Skill in prioritizing a wide range of duties and adapting appropriately as priorities change.
• Skills in analyzing and organizing information and solving problems.
• Skill in official business correspondence.
• Skill in the use and maintenance of standard office equipment, software, and communication tools.
• Skill in written and verbal communication appropriate for interacting with Government employees and officials.
• Skill in the responsibilities and functions of being a C-level Executive Assistant, preferably in state or federal government, or regulatory authority.
• Ability to build and maintain effective working relationships with diverse stakeholders.
• Ability to exercise sound judgement, discretion, and professionalism in sensitive situations.
• Ability to multi-task and handle several important projects at one time.

Work Hours and Telework: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency’s approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl-lang=en

Remarks:

• There is one available position.
• Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, national origin, sex, religion, age
or disability in employment or in the provision of services.
The Railroad Commission of Texas is a tobacco-free workplace.