Job Location 175 Ward - Rochester, NY 14605 Position Type Full Time Salary Range $65,000.00 - $65,000.00 Salary Travel Percentage Up to 25%
Position Title: Assistant Director – RRC
Grade:
Category Exempt
Reports to: Director
Salary $65,000
Our Mission:
To enable people in our community to break the cycle of poverty and to reach their full potential.
Our Values:
Compassion * Respect * Integrity * Teamwork * Excellence
The Assistant Director supports the leadership, operational management, safety, and compliance functions of the Residential Re-Entry Center (RRC). This position serves as second-in-command to the RRC Director and ensures operations meet Bureau of Prisons (BOP) Statement of Work (SOW) requirements. The Assistant Director oversees Public Safety, Administrative Support, Kitchen/Food Service staff, and supports case management quality along with the Director. This position will have oversight of all Public Safety Officers and training for all staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
Program Leadership & Operations
- Assist the Director in daily operational leadership and compliance with BOP SOW.
- Act as site authority in Director’s absence.
- Maintain oversight of resident accountability systems, safety procedures, and security
- Conduct routine facility rounds and quality assurance inspections.
Staff Supervision & Department Oversight
Direct supervision includes:
• Public Safety Lead
• Public Safety Officers (PSOs)
• Kitchen/Food Service Manager and kitchen staff
• Other assigned operational support roles
Case Managers report to the Director; the Assistant Director provides:
• File quality reviews
• Documentation monitoring
• Assistance with escalated case or resident behavior concerns
Responsibilities include:
- Staff coaching, training, onboarding, and performance feedback.
- Scheduling and coverage support.
- Collaborating with Director on corrective actions.
Kitchen / Food Service Oversight
- Supervise all kitchen staff and ensure required training (e.g., ServSafe).
- Oversee food ordering, delivery fulfillment, and inventory management.
- Ensure proper storage, rotation, and menu compliance with BOP nutritional standards.
- Maintain sanitation, temperature logs, and compliance with Health Department regulations.
Pest Control Coordination
- Partner with the Facilities Lead Mechanic to schedule and communicate pest control services.
- Ensure proper notifications to staff/residents.
- Maintain logs, service reports, and follow-up actions.
Facilities Coordination (Non-Maintenance Oversight)
- Work in partnership with the Director of Facilities to support communication and scheduling related to repairs and inspections.
- Notify internal staff when Facilities or vendors require access.
- Report facility concerns without supervising or directing maintenance staff.
- Maintain awareness of inspection schedules solely for operational planning.
Compliance & Quality Assurance
- Review incident reports, safety logs, accountability documentation.
- Support federal audits, contract monitoring, and internal compliance reviews.
- Maintain confidentiality and adhere to HIPAA, PREA, and BOP privacy standards.
Resident Services & Accountability
- Assist with escalated discipline, grievances, appeals, and behavioral interventions.
- Support intake/orientation processes as needed.
- Ensure resident interactions follow trauma-informed practices.
Safety, Security & Emergency Response
- Lead Public Safety operations and emergency protocols.
- Ensure proper response procedures for lockdowns, active shooter incidents, and critical events.
- Participate in on-call rotation.
- Coordinate with CCMs, law enforcement, EMS, and emergency responders.
Administrative & Reporting.
- Prepare reports, staffing summaries, and performance metrics.
- Maintain documentation in accordance with agency retention standards.
EDUCATION & QUALIFICATION REQUIREMENTS:
PHYSICAL & WORKING CONDITIONS REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Performing the duties of this job require occasional walking and standing. Employee was be fully aware/alert and able to monitor multiple areas and activities within the facility. Ability to lift heavy objects up to 50 lbs is required. Physically condition to address issues of negative interaction between clients as appropriate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Most essential duties are performed indoors, in an office/dorm style environment.
RESPONSIBILITY OF OTHERS:
The employee has direct responsibility/supervision of other staff.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
The Volunteers of America of Western New York is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.
Volunteers of America Upstate New York is a non-profit human services agency that is committed to helping people break the cycle of poverty and reach their full potential. VOA assists more than 5,000 people a year through an array of programs, including housing & support services for homeless individuals & families; child care and educational programs for at-risk children; and crisis assistance for those in need.
We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code. Tax ID 16-6011713. Your contributions are tax-deductible to the fullest extent of the law.
