Job Description

Deliverables: Provide expertise, consultative advice, guidance of change management principles, methodologies, and tools Develop and implement change management strategies, plans and framework Lead, develop, implement and/or provide input in the development of stakeholder assessments, stakeholder engagement strategies, and resistance management throughout the lifecycle of the project Lead, develop, implement and/or provide input in the development of sponsor roadmaps and communication and training plans throughout the lifecycle of the project Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation Support senior leadership by developing strategies to foster consensus among clients/partners and stakeholders to adapt to changes to align with the Ministry’s modernization strategy Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns Provide strategies methodologies and tools to measure outcomes and success of change implementation and adoption. Develop plans for continuous improvement based on assessment of change success throughout the project life cycle. Requirements Experience and Skill Set Requirements: Must have: Experience in development of communication plans, change management strategies and training plans Strong presentation and group facilitation skills with the ability to work effectively with a diverse group of internal and external stakeholders Experience applying a structured change management approach and methodology for assigned initiatives Experience defining and measuring success metrics to track adoption, utilization and proficiency related to changes Skill Set Requirements: General Skills: Experience and knowledge of change management industry standards, best practices, methodologies and tools Experience in development of communication plans, change management strategies and training plans Strong presentation and group facilitation skills with the ability to work effectively with a diverse group of internal and external stakeholders Strong conflict management, interpersonal and communication skills (written and verbal) Experience with project management fundamentals and understanding of the lifecycle of a project Desirable Skills: Experience identifying and assessing change impacts to business processes and technology solutions to drive adoption Experience leading medium to large transformational change projects Experience applying a structured change management approach and methodology for assigned initiatives Experience developing actionable and targeted change management plans that include communications, coaching, training and/or other resistance management activities Experience defining and measuring success metrics to track adoption, utilization and proficiency related to changes Experience managing the change management process, and applying change management best practices to support the project or initiative Soft Skills: Superior verbal and written communication skills to effectively inform executive decision-making and to report status to corporate governance bodies including group facilitation skills, experience in preparing reports, proposals, briefing materials, presentations and other communications Strong consulting skills to engage with stakeholders Ability to prioritize workload, demonstrate critical thinking, identify problems, develop and implement solutions Strong customer service orientation to ensure needs of clients are effectively met Demonstrated team player with excellent multi-tasking abilities and a proven track record for meeting strict deadlines OPS and Health Care Experience: Demonstrated experience in a health or clinical context Demonstrated experience supporting stakeholder engagement activities, particularly in a healthcare context Demonstrated experience with the privacy and security requirements of software development in a healthcare or clinical context.