Job Description

MUST HAVES:

· Significant experience designing online user experiences for complex digital solutions.

· Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.

· Basic Knowledge in Microsoft Azure cloud platform

· Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams

· Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker

· 6+ years of experience in BA

Experience and Skill Set Requirements

Evaluation Breakdown Per Role

1. Solution Development / Business Analyst, Level 3

Technical Skills - 40%

· Significant experience designing online user experiences for complex digital solutions.

· Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.

· Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).

· Basic Knowledge in Microsoft Azure cloud platform

· Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams

· Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker

· Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.

· Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.

· Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.

· Knowledge and experience in usability and user-experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user-interface design.

· Knowledge of Ontario digital government standards - refer to https://www.ontario.ca/page/digital-service-standard

People Skills - 30%

· Can work effectively independently and in a team environment.

· Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s) and other stakeholders.

· Excellent facilitation, presentation, time-management and problem-solving skills.

· Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).

· Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

Analytical and Problem-Solving Skills - 30%

· Knowledgeable in design thinking, have a user-centric mindset and attention to detail.

· Creative, analytical approach and strong understanding of interaction design principles.

· Able to resolve issues in a timely manner, provide options and recommendations.

· Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.

· Understand business metrics and able to translate business goals and objectives into digital experiences.

· Able to prioritize change requests from clients and guide the team in determining how best to address them.

· Strong research skills to perform industry research, provide options and make recommendations for solution improvements.