Purpose

The Client is undertaking a significant organizational
transformation to evolve from a project-based delivery model to a product-based
operating model aligned with the Common Cluster Operating Model (CCOM), the OPS
Service Framework, and GovTechON's One Government vision. This transformation
will establish CLIENT as a strategic enterprise service provider with enhanced
organizational agility, improved delivery effectiveness, stronger ministry
partnerships, and greater alignment to enterprise standards.

The Senior Program Manager will provide strategic leadership
for the planning, execution, governance, communication, and adoption of this
organizational transformation. The role will ensure successful implementation
of change management strategies, stakeholder engagement activities, business
readiness planning, operating model design, and transition management across
executives, managers, staff, and ministry partners.

The Senior Program Manager will support the organization in:

LRC Leadership:

• 
  Building understanding, commitment, and adoption of the
  Common Cluster Operating Model and Product Delivery Model.
• 
  Facilitating leadership engagement in defining future-state
  roles, accountabilities, governance, processes, and organizational structures.
• 
  Promoting a culture of transparency, collaboration,
  innovation, and enterprise thinking.
• 
  Developing leadership readiness and change champion
  capabilities.

LRC Staff:

• 
  Increasing awareness, understanding, and acceptance of
  organizational changes.
• 
  Supporting employee readiness, engagement, training, and
  adoption activities.
• 
  Implementing feedback mechanisms and change monitoring
  processes.
• 
  Reinforcing cultural shifts toward product thinking,
  customer-centricity, and continuous improvement.

Ministry Partners:

• 
  Supporting ministry partner awareness and understanding of
  the new operating model.
• 
  Facilitating engagement to refine future interaction models,
  governance structures, and service delivery approaches.
• 
  Promoting alignment with Product Management functions and
  new collaboration models.

Responsibilities:

Program Leadership & Transformation Management:

• 
  Lead the end-to-end organizational change and transformation
  program supporting the transition to a Product-Based Delivery Model.
• 
  Develop and maintain integrated transformation plans,
  roadmaps, milestones, dependencies, risks, and success measures.
• 
  Establish governance structures, reporting mechanisms, and
  executive decision-support materials.
• 
  Coordinate activities across business, technology, HR,
  communications, and ministry partner workstreams.
• 
  Provide strategic advice to executives on organizational
  readiness, transformation risks, and mitigation strategies.

Change Management & Organizational Readiness:

• 
  Develop and execute comprehensive change management
  strategies and plans.
• 
  Conduct stakeholder impact assessments and readiness
  assessments.
• 
  Identify organizational risks, resistance points, and
  adoption barriers.
• 
  Design and implement change interventions to support
  behavioral and cultural transformation.
• 
  Establish change champion and leadership engagement
  programs.
• 
  Measure change adoption, organizational readiness, and
  benefits realization.

Communications & Stakeholder Engagement:

• 
  Lead the development and execution of communication and
  engagement strategies.
• 
  Create key messages, executive presentations, FAQs,
  communications materials, and engagement content.
• 
  Facilitate workshops, town halls, leadership sessions,
  stakeholder consultations, and ministry partner forums.
• 
  Ensure consistent messaging across all stakeholder groups.
• 
  Manage feedback channels and incorporate stakeholder input
  into transformation activities.

Operating Model & Organizational Design:

• 
  Support future-state operating model development aligned
  with the Common Cluster Operating Model.
• 
  Facilitate definition of new roles, accountabilities,
  governance processes, and service delivery models.
• 
  Identify organizational gaps, interdependencies, and process
  improvement opportunities.
• 
  Support development of transition plans and implementation
  sequencing.
• 
  Promote alignment with enterprise standards, Target State
  Architecture, and GovTechON objectives.

Business Readiness & Transition Planning:

• 
  Develop organizational readiness frameworks and assessment
  tools.
• 
  Coordinate training, onboarding, and knowledge transfer
  activities.
• 
  Support branch and ministry transition planning activities.
• 
  Monitor change effectiveness and organizational performance
  throughout implementation.
• 
  Establish mechanisms for continuous improvement and ongoing
  transformation support.

General Skills:

• 
  Proven leadership in large-scale organizational
  transformation initiatives.
• 
  Demonstrated experience leading enterprise-wide change
  management programs.
• 
  Exceptional stakeholder management and relationship-building
  skills.
• 
  Strong facilitation, negotiation, and conflict resolution
  capabilities.
• 
  Excellent communication and executive presentation skills.
• 
  Experience influencing senior leaders and driving
  organizational alignment.
• 
  Ability to manage competing priorities in complex
  multi-stakeholder environments.
• 
  Strong analytical, strategic planning, and problem-solving
  capabilities.

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 
  10+ Years of Experience leading complex organizational
  transformation and change management initiatives.
• 
  Knowledge and application of industry-standard change
  management frameworks and methodologies.
• 
  Experience designing and executing large-scale
  communications and engagement strategies.
• 
  Strong facilitation skills for leadership workshops, town
  halls, focus groups, and stakeholder consultations
• 
  Experience developing KPIs, adoption metrics, readiness
  measures, and benefits realization frameworks.
• 
  Ability to develop integrated plans, governance models,
  risk management frameworks, and benefits realization strategies.

Nice to Have:

• 
  Experience working within public sector environments,
  including governance, approvals, accountability requirements, and labour
  relations considerations.
• 
  Familiarity with Government of Ontario, GovTechON, CCOM, and
  product-based delivery principles is considered an asset.

Skill Set Requirements:

Deliverables

• 
  The Senior Program Manager will be responsible for
  delivering:
• 
  Develop an Organizational Change Management Strategy
• 
  Collaborate with ministry partners, stakeholders and vendors
  to support designing, planning and implementing change initiatives.
• 
  Prepare and deliver a Engagement Plan and draft
  communication materials
• 
  Develop a Stakeholder Assessment and Management Plan
• 
  Complete Change Impact Assessment
• 
  Prepare Organizational Readiness Assessments
• 
  Develop a Change Champion Network Framework
• 
  Develop and Delivery a Training and Adoption Strategy
• 
  Develop an Operating Model Transition Roadmap
• 
  Prepare Executive Communications Materials
• 
  Develop a Benefits Realization Framework
• 
  Prepare progress and status reports for program directors
  and committees
• 
  Deliver a weekly Transformation Dashboard and Progress
  Reporting
• 
  Track and report program progress against identified success
  factors and key enablers
• 
  Establish and coordinate secretariat functions, processes,
  and tools, enabling program oversight from executive leadership
  teams/committees
• 
  Develop and deliver a Post-Implementation Adoption and
  Sustainability Plan
• 
  Other duties as assigned

Organizational Change Management Leadership:

• 
  Experience leading complex organizational transformation and
  change management initiatives.
• 
  Knowledge and application of industry-standard change
  management frameworks and methodologies.
• 
  Experience conducting stakeholder analysis, impact
  assessments, readiness assessments, and change planning.
• 
  Demonstrated success driving organizational adoption and
  culture change.
• 
  Experience establishing change governance and performance
  measurement frameworks.

Strategic Communications and Stakeholder Engagement:

• 
  Experience designing and executing large-scale
  communications and engagement strategies.
• 
  Experience developing executive-level communications,
  presentations, key messages, and engagement materials.
• 
  Strong facilitation skills for leadership workshops, town
  halls, focus groups, and stakeholder consultations.
• 
  Experience managing diverse stakeholder groups with
  competing priorities.

Program and Transformation Management:

• 
  Experience managing multi-workstream transformation programs
  with significant organizational impacts.
• 
  Ability to develop integrated plans, governance models, risk
  management frameworks, and benefits realization strategies.
• 
  Experience managing interdependencies across business,
  technology, HR, communications, and operational teams.
• 
  Demonstrated ability to monitor and report on program
  health, outcomes, and transformation progress.

Public Sector and Operating Model Experience:

• 
  Experience working within public sector environments,
  including governance, approvals, accountability requirements, and labour
  relations considerations.
• 
  Knowledge of organizational design, operating model
  transformation, and enterprise service delivery environments.
• 
  Familiarity with Government of Ontario, GovTechON, CCOM, and
  product-based delivery principles is considered an asset.

Measurement, Reporting, and Tools:

• 
  Experience developing KPIs, adoption metrics, readiness
  measures, and benefits realization frameworks.
• 
  Experience using tools such as Azure DevOps, Microsoft 365,
  Power BI, SharePoint, and project portfolio management tools.
• 
  Ability to develop executive dashboards, reporting packages,
  and governance materials.