The
Modernized Investigation Case Management System went Live in September 2025.
Further enhancements/refinements are being made to the Modernized Investigation
Case Management System Application subsequent to Go Live as per client needs.

Major scope of this enhancement is the
development of APIs to handle both inbound and outbound data flowing between
ICMS and CCLS. Data includes details of inbound referrals, tombstone
information of the Licensee being referred in, and outbound results of the
investigation (if any) being returned to CCLS. Including the previewing and
publication of enforcement actions (EAs) taken as a result of the
investigation.

Deliverables
to be provided by the Resource
include the following:

Analysis

• 
  Analyze
  Business Requirements to identify gaps along with recommended solution.
• 
  Update/Create
  Functional Design Documentation for the Solution
• 
  Update/Create
  Technical Design Documentation for the Solution

IT
Solutions Enhancement / Sustainment

• 
  Design,
  Configure and Implement Enhancement(s) / Remediate Defects for the Case
  Management System
• 
  Design,
  Configure and Implement Enhancement(s) / Remediate Defects for the Data
  Activity and Auditing Tool

Systems Integration

• 
  Design,
  Configure and Implement Enhancement(s) / Remediate Defects for the Integration
  with OPS Service(s) & Other Systems
• 
  Development
  of APIs to handle both inbound and outbound data flowing between ICMS and CCLS.

Testing
and Quality Assurance (QA)

• 
  Contribute to the Quality
  Assurance Activities

• 
  Collaborate
  and Coordinate with all Project Stakeholders involved to ensure smooth and
  timely completion of Activities & Deliverables
• 
  Ensuring
  Compliance with
• 
  Accessibility
  for Ontarians with Disabilities Act (AODA)
• 
  Ontario
  Digital Service Design Guidelines
• 
  OPS
  Security Directive (GO-ITS 25.0 General Security Requirements)

Systems
Deployment Operations and Management

• 
  Provide
  Packaging, Deployment and Migration Strategy for all Cloud Based Environment(s)

Knowledge
Management

• 
  Conduct
  Knowledge Transfer Session(s) for the CSC Internal Project Team
• 
  All Other
  Tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.
• 
  Work
  Location is 3rd Floor, 777 Bay Street, Toronto, ON

Requirements

Experience and Skill Set Requirements

The skills and competencies required for the assignment
include:70%

A. More than 8 years of experience with technical hands-on
solutions development, configuration

B. Experience with the following Technologies on Microsoft
Cloud (MS):

• 
  MS Dynamics
  365 CRM
• 
  MS Power
  App Flows
• 
  MS Power
  Automate
• 
  MS Power
  Pages
• 
  MS Azure
  Services
• 
  MS Azure
  Attachment Storage
• 
  MS Azure
  Active Directory
• 
  MS Azure
  DevOps
• 
  MS Azure
  KeyVault
• 
  MS Azure
  API Management
• 
  MS Logic
  Apps
• 
  MS Power BI

C. Hands-on experience in architecting, designing and
implementing case management system by using Microsoft dynamic CRM 365 on
cloud, Azure, Azure AD, Power, Power App Flows and Power Platform technology.

D. Hands-on Experience in designing, developing, integrating
and implementation of Azure Storage for Attachment Management with MS Dynamics
365 on cloud.

E. Hands-on Experience in Designing, Configuring and
Implementation of Case Management System , Including experience with:

• 
  User Access
  and Profile Management
• 
  Role Based
  Data Access Control
• 
  Authentication
  and Authorization Integration
• 
  Document
  Management

F. Hands-on Experience in designing, developing Azure Logic
Apps/Function Apps

G. Hands-on Experience in designing, developing Power
BI Dashboard and Reports.

H. Knowledge of and Experience with Accessibility for
Ontarians with OPS Digital Accessibility Standard (ODAS) Testing compliance
guidelines.

I. Experience with end-to-end integration of
Third-Party / OPS Identity and Access Management (IAM) provider, security,
authentication, and encryption tools / services.

30%

J. Strong knowledge of and experience with Testing and
Quality Assurance Methodologies and best practices.

K. Strong ability to work under pressure, work with
aggressive timelines and be adaptive to change.

L. Superior verbal and written communication skills.

M. Ability to develop and present new ideas and
conceptualize new approaches and solutions.

N. Excellent interpersonal relations and demonstrated
ability to work with others effectively in teams.

0. Demonstrated ability to work with functional and
technical teams.

P. Demonstrated experience with facilitating workshops and
meetings.

Q. Demonstrated ability to participate in a large team and
work closely with other individual team members.

R. Demonstrated experience with OPS Quality Assurance
Activities.

Must Have:

More than 8 years of experience with technical hands-on
solutions development, configuration

Experience with the following Technologies on Microsoft
Cloud (MS):

• 
  MS Dynamics 365 CRM
• 
  MS Power App Flows
• 
  MS Power Automate
• 
  MS Power Pages
• 
  MS Azure Services
• 
  MS Azure Attachment Storage
• 
  MS Azure Active Directory
• 
  MS Azure DevOps
• 
  MS Azure KeyVault
• 
  MS Azure API Management
• 
  MS Logic Apps
• 
  MS Power BI

Hands-on experience in architecting, designing and
implementing case management system by using Microsoft dynamic CRM 365 on
cloud, Azure, Azure AD, Power, Power App Flows and Power Platform technology.

Hands-on Experience in designing, developing, integrating
and implementation of Azure Storage for Attachment Management with MS Dynamics
365 on cloud.

Hands-on Experience in Designing, Configuring and
Implementation of Case Management System , Including experience with:

• 
  User Access and Profile Management
• 
  Role Based Data Access Control
• 
  Authentication and Authorization Integration
• 
  Document Management

Hands-on Experience in designing, developing Azure Logic
Apps/Function Apps

Hands-on Experience in designing, developing Power BI
Dashboard and Reports.

Knowledge of and Experience with Accessibility for Ontarians
with OPS Digital Accessibility Standard (ODAS) Testing compliance guidelines.

Experience with end-to-end integration of Third-Party / OPS
Identity and Access Management (IAM) provider, security, authentication, and
encryption tools / services.

Nice to Have:

• 
  Excellent interpersonal relations and demonstrated ability
  to work with others effectively in teams.