Responsibilities:

• 
  Create effective, user friendly and visually appealing
  interfaces.
• 
  Design the overall functionality of the product in order to
  ensure a great user experience, iterate upon it in accordance with
  user-testing.
• 
  Design user interfaces

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 
  Excellent understanding of user research methods and their
  application in service design.
• 
  Strong proficiency in service design tools and techniques
  (e.g., journey mapping, service blueprinting, personas).
• 
  Expertise in creating and interpreting customer journey maps
  and service blueprints to visualize service interactions.

nice to have:

• 
  Certification in Design Thinking, Lean Six Sigma, or similar
  methodologies.

Skill Set Requirements:

General Skills:

• 
  Relevant
  experience creating GUI designs based on user interaction and performance
• 
  Experience
  as a UX designer, interactive designer, UI designer, or similar role,
  designing for web and mobile applications
• 
  ability
  to define and lead UX projects and design workshops and alignment sessions
  with stakeholder, business users
• 
  Managing
  end-to-end user research from recruiting to synthesis.
• 
  Proficiency
  with design and prototyping tools
• 
  Thorough
  understanding of the limitations and appropriate use of web development
  technologies
• 
  Experience
  in designing online programs with emphasis in the emotional aspects of
  human experience
• 
  Experience
  conceiving and conducting user research, interviews and surveys, and
  translating them into sitemaps, user flows, user journey maps, wireframes,
  mockups and prototypes that lead to intuitive user experiences
• 
  Experience
  designing the overall functionality of the product, and in order to ensure
  a great user experience, iterate upon it in accordance with user-testing
• 
  Experience
  designing and delivering wireframes, user stories, user flows, user
  journeys, mockups and prototypes optimized for a wide range of devices and
  interfaces
• 
  Experience
  facilitating the client’s product vision by researching, conceiving,
  sketching, prototyping and user-testing experiences for digital products
  and optimized for a wide range of devices and interfaces
• 
  Experience
  identifying design problems and devising elegant solutions
• 
  Experience
  making strategic design and user-experience decisions related to core, and
  new, functions and features
• 
  Experience
  gathering user feedback to configure existing interfaces
• 
  A
  team player with a track record for meeting deadlines, managing competing
  priorities and client relationship management experience
• 
  Experience
  with Figma, Canvas and similar tools

Communications Skills:

• 
  Demonstrated
  ability to prepare clear, concise, and comprehensive documentation,
  including reports, reviews, and assessments.
• 
  Skilled
  in conveying design concepts and development processes in a clear,
  understandable manner to diverse stakeholders.
• 
  Demonstrated
  effectiveness in working closely with cross-functional teams, including
  developers, QA specialists, and business stakeholders, to achieve common
  project goals.
• 
  Demonstrated
  experience within a collaborative team working at different levels.

Desirable Skills:

• 
  Knowledge
  of accessability testing
• 
  Ability
  to work with Ontario Design system
• 
  Knowledge
  of digital service standard.
• 
  Experience
  with complex design challenges, especially in dealing with legacy systems
  and nuanced stakeholder/approval relationships
• 
  Proficient
  in designing with accessibility in mind, and meeting WCAG 2.1 AA
  requirements

Prior Public Service/OPS experience