Responsibilities

• 
  Required to translate technical systems specifications into
  working, tested CRM applications. This includes developing detailed programming
  specifications, writing and/or generating code, compiling data-driven programs,
  maintaining, and conducting unit tests.
• 
  Resolves and troubleshoots technical problems which
  arise during the use and operation of software packages

General Skills

• 
  Experience in programming and analysis; specialized CRM
  software package support at the specified experience level
• 
  Ability to collaborate with IT Professionals throughout the
  Software Development Life Cycle
• 
  Experience in structured methodologies for the development,
  design, implementation and maintenance of applications
• 
  Experience in design, code, test, debug and document
  applications
• 
  Experience in the use of object and/or third generation
  language development tools
• 
  Experience in one or more programming languages
• 
  Experience in application design, latest design patters,
  deployment and troubleshooting
• 
  Experience with relational and hierarchical database
  technologies
• 
  Experience in the use of information retrieval packages
  using query languages
• 
  Experience with one or more communications protocols
• 
  Experience in structured methodologies for the design,
  development, implementation and maintenance of applications
• 
  Experience eliciting and documenting information from
  diverse business area stakeholders and subject matter experts
• 
  Excellent analytical, problem-solving and decision-making
  skills; verbal and written communication skills; interpersonal and negotiation
  skills
• 
  A team player with a track record for meeting deadlines CRM
  Software

Development Skills

• 
  Knowledge and experience with specific CRM software and
  anticipated future releases high availability solution design and
  implementation
• 
  Knowledge and experience with specific CRM enterprise
  architecture methodologies, design standards and tools
• 
  Experience with middleware and gateways
• 
  Expertise in specific tools for CRM software development
  desirable skills
• 
  Knowledge and experience with programming Internet-ready
  applications
• 
  Knowledge and experience in rapid application development
  (RAD) methodologies
• 
  Knowledge and understanding of Information Management
  principles, concepts, policies and practices
• 
  Experience with middleware and gateways
• 
  Experience reviewing, analyzing, and modifying product
  installation scripts including encoding, testing, debugging
• 
  Ability to provide post-implementation support and resolve
  any post-implementation technical issues
• 
  Experience conducting design walkthrough sessions with
  project team
• 
  Knowledge and understanding of the OPS Accessibility for
  Ontarians with Disability Act (AODA) and related regulations and standards
• 
  Ability to provide user and system documentation as required

Requirements

Experience and Skill Set Requirements

Experience (30%)

• 
  Experience
  Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon,
  Menus, and Dashboard.
• 
  Build
  and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power
  Automates flows.
• 
  Customize
  Dynamics using C#, JavaScript, and HTML
• 
  Expert
  knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization
  Services, OData Standard, Fetch XML and XRM Toolbox.
• 
  Experience
  building custom portals using
  ASP.NET
  , .NET Core, Angular-JS, TypeScript, Azure App
  Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic
  CRM Online.
• 
  Building
  complex MS Power Bi Reports on Dynamic CRM online for on-demand and
  schedule reporting.
• 
  Expert
  in customization of Power App, Power Pages
• 
  Expert
  knowledge of Cloud Security Principles related to Dynamic CRM such as
  Azure AD B2C Authentication, Okta Authentication, CRM Business Units,
  Teams and Roles management.

Technical Skills (40%)

• 
  Experience
  with Agile methodologies
• 
  Experience
  with Dynamics 365 and Azure solution design
• 
  Working
  knowledge of Dynamics interoperability, integration and capability with
  other Microsoft cloud technologies
• 
  Experience
  with marketing automation tools and customer journey analytics.
• 
  Working
  knowledge of both low code development and custom development on Dynamics
  365
• 
  Working
  knowledge with Dataverse design and development
• 
  Working
  knowledge of development in Azure technologies
• 
  Working
  knowledge of .NET, C#, JavaScript
• 
  Working
  knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)

• 
  Working
  knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM
  Word Template Creation Knowledge
• 
  Proven
  experience as a CRM Developer, with a strong focus on reporting and
  analytics.
• 
  Solid
  understanding of SQL, data visualization tools and CRM APIs.
• 
  Experience
  with ETL processes and data integration.
• 
  Strong
  analytical and problem-solving skills.
• 
  Ability
  to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills (10%)

• 
  Excellent
  communication and stakeholder management abilities.
• 
  Strong
  communication skills to prepare documentation, including but not limited
  to: solution documentation,
• 
  user
  manuals, reports, reviews, assessments
• 
  Ability
  to present ideas and suggestions clearly and effectively and in a
  user-friendly manner; maintain a high level of customer service to both
  internal and external clients
• 
  Ability
  to communicate designs and development in clear and understandable manner

Must Have:

• 
  8+ years of experience with hands-on and leading Dynamics
  CRM projects.
• 
  Experience Customization of Dynamic CRM, Entities, Forms,
  View, Reports, Ribbon, Menus, and Dashboard.
• 
  Build and Custom Dynamic CRM Workflows, Plug-ins and Complex
  Microsoft Power Automates flows.
• 
  Customize Dynamics using C#, JavaScript, and HTML
• 
  Expert in customization of Power App, Power Pages
• 
  Ability to utilize CRM APIs to integration with Enterprise
  systems