Flexstaf I.T. Inc.

RQ11184 - Application Support Specialist - Senior

Flexstaf I.T. Inc.  •  Toronto, CA (Onsite)  •  3 hours ago
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Job Description


MUST HAVES:

Salesforce & SaaS Platform Knowledge

o Experience supporting Salesforce-based applications

o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management

  • Demonstrated ability to:
  • Manage ticket queues and SLAs
  • Prioritize incidents based on impact/urgency
  • Escalate appropriately while ensuring closure quality
  • Maintains clear, searchable knowledge base entries

Customer Support & Service Orientation

  • Proven experience providing end-user support in a SaaS environment
  • Strong customer-first mindset
  • Ability to manage high-pressure situations and user expectations

Identity & Access Management

  • Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
  • Hardware authentication token (FIDO2) lifecycle management
Flexstaf I.T. Inc.

About Flexstaf I.T. Inc.

Flexstaf IT is an Approved Vendor for The Ministry of Government Services, Task - Based Information and Information Technology (I&IT) Services - VOR # OSS - 00430429. FlexStaf I.T. is a Canadian based organization specializing in providing various organizations across all industries, the best qualified I.T. personnel for short or long term contract assignments, permanent placement positions, or fully managed end to end I.T. project solutions. Specialized I.T. professionals include resources skilled in Application Development, Infrastructure Support, Business Analysis, Quality Assurance, Management and Senior Executive level, from all I.T. technical domains.

With 17 years of I.T. Sales Management and Recruitment experience, our management team's strength include the instinct to deliver professional candidates to respective employers efficiently, effectively and most importantly, successfully ensuring complete satisfaction.

"Flexible people, delivering flexible solutions"​

Industry
IT & Software
Company Size
1-10 employees
Headquarters
Whitby, CA
Year Founded
Unknown
Website
flexstaf-it.com
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