Description:

The Client’s Operations Maintenance and Support Branch (OMSB) is
responsible for hosting, maintaining and supporting systems on behalf of its
ministry clients, Ministry of Transportation (MTO) and Ministry of Labour,
Immigration, Training and Skills Development (MLITSD). These hosted
systems vary in terms of criticality (mission critical, business critical and
business support applications) and the intended audience – systems may be
accessed internally by ministry staff, externally by broader public-sector users,
or directly by the public.

The Operations team provides Infrastructure as a Service (IaaS)
and Platform as a Service (PaaS) hosting to clients leveraging Microsoft
Azure. In addition to this, the Operations team provides hosting support
services for clients leveraging a variety of Microsoft 365 technologies such as
SharePoint Online, Dynamics Online, PowerApps and similar technologies.
Support is also provided to clients leveraging enterprise SaaS platforms such
as Salesforce. The team also provides support within the cluster for teams
to leverage Azure DevOps to maintain code and develop automated build and
deployment pipelines.

In order to meet the demands of its clients, the OMSB Operations
team through the Labour and Transportation I&IT Cluster is looking to hire
consultants with expertise in delivering, monitoring and supporting systems on
Microsoft Azure, Microsoft 365 and enterprise SaaS platforms. The
intended consultant will have expertise applying stringent government security
standards and performance targets to hosted systems to ensure government data
is protected and operates reliably.

Deliverables:

The Middleware Specialists will complete the following activities:

Contribute to
ongoing project activities:

• 
  Contribute to the technical design of the hosting
  environment
• 
  Define migration strategies
• 
  Build and deploy systems to Azure new environment
• 
  Execute the migration of individual application solutions
  and re-platform as needed

Application publishing to the Internet and Intranet via web
proxies:

• 
  Using Azure native publication tools such as Azure
  Application Gateway in multiple environments.
• 
  Defining requirements, designing and deploying solutions
  when requirements from clients may not be straightforward or complete
• 
  Use different network proxies to public applications (i.e.
  F5, Azure Application Gateway)
• 
  Solutions integration and deployment
• 
  Utilizing Microsoft Azure Infrastructure as a Service (IaaS)
  and Platform as a Service (PaaS)
• 
  Configure Azure networking via Azure VNets, Networks
  Security Groups (NSGs) and other Azure-native networking constructs to ensure
  systems are built to specifications. Applying knowledge of how physical
  networking infrastructure interacts with Azure and solutions hosted on it will
  also be performed
• 
  Design, build, deploy and manage security access controls
  and policies using Entra Id and Azure Policy and
• 
  Define and review the deployment requirements for .NET
  hosted applications.

Experience in providing operational support to existing and
new Ministry-supported systems including::

• 
  Participation in deployment and release (CRQs) related to
  the .NET platform
• 
  Creation and configuration of Azure DevOps CI/CD pipelines
  to support delivery teams
• 
  Troubleshooting and resolution of Tier 2 and 3 support
  incidents and problems including complex integration across the various
  technologies supported including but not limited to:

• 
  Microsoft Azure IaaS services (Virtual Machines)
• 
  Microsoft Azure PaaS services (App Service Plans, Azure
  Kubernetes Services, Storage Accounts, Key Vaults, App Gateways, Azure SQL, and
  similar)
• 
  Azure DevOPS pipelines
• 
  Microsoft Defender for Azure
• 
  Azure Monitor and Application Insights
• 
  Windows Server and hosting services such as Internet
  Information Services (IIS)
• 
  Linux Server and hosting services
• 
  MS SQL Server (DB Engine, Analysis Services, Reporting
  Server)
• 
  Microsoft 365 Services such as SharePoint Online, Dynamics
  Online and PowerApps

• 
  Backing up the operational staff in the proactive monitoring
  and operations of the environment

Defining and developing support guidance for internal
staff member cross training:

• 
  Define and create documentation to train internal staff in
  the support and troubleshooting of supported technologies and evolving
  processes
• 
  Contribution of knowledge including but not limited to
  Service Desk data and Wiki’s
• 
  Training of current technical staff in monitoring,
  troubleshooting, support, etc. of the environments

Skill Set Requirements:

• 
  Experi
  ence in the design, build, and deployment of
  Microsoft Azure (IaaS, PaaS) services
• 
  Experience migrating and deploying .NET applications into a
  cloud-based hosting service:

• 
  Experience with publishing applications to the Internet and
  Intranet
• 
  Proven track record of end to end integration of complex
  solutions that cross multiple platforms

• 
  Experience with web and application servers
• 
  Experience working with application solutions that require
  cross-platform integration
• 
  Extensive experience working with network proxies to publish
  applications and endpoints to the Internet and Intranet (such as F5 and Azure
  Application Gateway)
• 
  Experience/expert level with deployment of .NET applications
  on Azure
• 
  DNS, split DNS, and local hosts resolution
• 
  Firewall/ Azure NSG concepts design and implementation
• 
  Internet Information Services (IIS) 10.0 or newer advanced
  publishing
• 
  SSL/TLS Certificates, Public-Key Infrastructure (PKI),
  device certificates
• 
  Scripting (PowerShell, shell scripting)
• 
  MS Defender for Azure
• 
  Auditing and reporting of system level security events per
  GO ITS standards
• 
  Automation of migration and operational tasks with scripting
  tools such as PowerShell
• 
  Experience with development framework and technologies such
  as Agile, DevOPS, etc
• 
  Expert in troubleshooting (Internet Information Services
  (IIS) logs, SQL query, SQL trace route, Application Insights)
• 
  Microsoft Windows Server 2019+
• 
  RedHat Linux 8+
• 
  Strong problem solving, reasoning, and trouble-shooting
  experience in a multi-platform environment
• 
  Experience in restoring availability of infrastructure
  services
• 
  Experience conducting system monitoring and performance and
  data integrity in accordance with ITIL standards
• 
  Monitoring Azure resources for right sizing to provide
  financial recommendation for cloud services
• 
  OS and middleware
  patching

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 
  Monitoring Azure resources for right sizing to provide
  financial recommendation for cloud services
• 
  Experience with development framework and technologies such
  as Agile and DevOps
• 
  Linux Server and hosting services
• 
  Supporting Microsoft Windows Server 2019+
• 
  creating and using CI/CD Pipelines
• 
  experience in Scripting (PowerShell and VBS)

Skill Set Requirements:

Operational Support:

Demonstrated experience

• 
  with Application
  Insights
• 
  handling the ITIL the incident process
• 
  handing of ITIL change process
• 
  Strong problem solving/ trouble-shooting experience in a
  multi-platform environment
• 
  In restoring availability of infrastructure services
• 
  Supporting IIS (version 10+) hosted webservices
• 
  In supporting SQL server databases
• 
  Supporting Azure PaaS websites and applications
• 
  Supporting Azure IaaS virtual machines
• 
  Creating and maintain documentation for operational
  procedures
• 
  experience in Scripting (PowerShell and VBS)
• 
  Experience with development framework and technologies such
  as Agile and DevOps,
• 
  Supporting Microsoft Windows Server 2019+
• 
  Monitoring Azure resources for right sizing to provide
  financial recommendation for cloud services
• 
  working with application
  solutions that require cross-platform
  integration

Cloud based services:

Demonstrated experience in

• 
  the
  design of Microsoft Azure (IaaS and PaaS) services
• 
  the build of Microsoft Azure (IaaS and PaaS) services
• 
  the deployment of Microsoft Azure (IaaS and PaaS) services
• 
  the operations of Microsoft Azure (IaaS and PaaS) services
• 
  the design and operations of network level
  azure
  features (NSG’s and firewalls).

Migration and deployment of .NET applications:

Demonstrated experience in

• 
  creating and
  using CI/CD Pipelines
• 
  application migration to the cloud
• 
  application publishing using Azure native publication tools
• 
  deployment of .NET applications
• 
  using scripting tools
  such as PowerShell to automate
  migration tasks

Infrastructure security:

Demonstrated experience

• 
  managing
  infrastructure security policies with Azure
  Defender
• 
  OS and middleware patching
• 
  reviewing and actioning security alerts
• 
  working with SSL/TLS certificates, working with Public-Key
  Infrastructure (PKI)
• 
  Auditing
  and reporting of system level security events
  and logs

Public Sector Experience:

• 
  Experience in performing infrastructure support in the OPS