Responsibilities

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  Required to translate requirements into working, tested CRM
  applications in Agile delivery Methodology. This includes:
• 
  developing detailed programming specifications, writing
  and/or generating code, compiling data-driven programs, maintaining, and
  conducting unit tests.
• 
  developing detailed programming specifications, written user
  stories.
• 
  Design, develop, coding, configuration, and integration
• 
  Unit Testing and quality assurance
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  Deliver customizations by defining and implementing
  entities, fields, workflows, business rules, forms, and views, ensuring they
  align with the business processes.
• 
  Determine how the Dynamics CRM system will integrate with
  other systems and applications within the organization's technology landscape.
• 
  Establish security measures to protect sensitive data and
  ensure proper access control within the CRM system.
• 
  Optimize the performance of the Dynamics CRM system to
  ensure smooth operation and responsiveness.
• 
  Ongoing Support: lead post-live support, analysis and
  resolution of issues or questions;.
• 
  Obtain acceptance and approval by the Cluster and the
  project team for all assigned deliverables
• 
  Work closely with project team(e.g. business analysts, tech
  lead, QA, business) during the development lifecycle to document, verify and
  confirm requirements, design solution, defect analysis and so on;
• 
  Obtain Client or Cluster tech lead approval for solution
  design, and all code drop/code release changes for assigned components;
• 
  Provide a defect free code drop/code release according to
  the Cluster’s development standards for the assigned application components;
• 
  Problem solving to identity root causes and identify
  options/solutions to fulfill/implement complex data/system or application &
  integration requirements
• 
  Support application deployments, prepare code drop/code
  release deployment packages and integrate with DevOps pipelines, and
  co-ordinate code deployment into various environments (i.e. test, staging, and
  production) ; This includes, but not limit to answering questions from client
  staff, and providing direction proactively to avoid implementation issues
• 
  Actively participate all meetings, workshops, report status,
  and provide accurate estimates, solution options analysis & assessment,
  PoCs
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  Performance turning, defect/issue investigation,
  troubleshoots technical problems, and resolution, root cause analysis, impact
  assessment and options analysis; make recommendations to fix the problem, code
  and test the solution; technical assistance and collaborate with project team
  in all phases of the systems development lifecycle, as well as implementation,
  conversion and migrations
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  Other tasks as required by client to contribute the success
  delivery of the project
• 
  Complete work and achieve milestones within the assigned
  deadlines
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  Comply with the Ontario Government I&IT Directive,
  standards, operational policy, security procedures and practices, and other
  applicable Guidelines, Standards and Procedures

Skills:

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  Experience in programming and analysis; specialized CRM
  software package support at the specified experience level
• 
  A team player with a track record for meeting deadlines CRM
  Software Development Skills
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  Extensive Knowledge and hands on experience with designing,
  developing, implementing and maintaining large complex CRM MS Dynamics
  applications, workflow processes and dynamic forms, and integration
  technologies commonly used with Dynamics, such as Data Verse / Common Data
  Service (CDS), Data Entities, and APIs, PowerBI, SharePoint online,
  PowerApps.
• 
  Experience with continuous integration/continuous deployment
  (CI/CD) processes around DevOps, data workflows.
• 
  Extensive knowledge and experience with specific CRM -MS
  Dynamics Case Management, SharePoint online, Azure Cloud SQL solutions,
  enterprise architecture methodologies, design standards and tool.
• 
  Experience with middleware and gateways , and experience
  with MS Dynamics Case Management integration with other solutions, e.g. GIS.
• 
  Ability to collaborate with IT Professionals throughout the
  Software Development Life Cycle
• 
  Possess a strong background in both solution design and the
  preparation of related architectural documentation, ensuring alignment with
  project objectives and standards.
• 
  Experience in structured methodologies for the development,
  design, implementation and maintenance of applications
• 
  Experience in design, code, test, debug and document
  applications
• 
  Experience in the use of object and/or third generation
  language development tools
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  Experience in one or more programming languages, JavaScript.
• 
  Experience in application design, latest design patters,
  deployment and troubleshooting
• 
  Experience with relational and hierarchical database
  technologies
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  Experience in the use of information retrieval packages
  using query languages
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  Experience with one or more communications protocols
• 
  Experience in structured methodologies for the design,
  development, implementation and maintenance of applications
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  Experience eliciting and documenting information from
  diverse business area stakeholders and subject matter experts
• 
  Excellent analytical, problem-solving and decision-making
  skills; verbal and written communication skills; interpersonal and negotiation
  skills
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  Expertise in specific tools for CRM software development
  Desirable Skills
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  Knowledge and experience with programming Internet-ready
  applications
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  Knowledge and experience in rapid application development
  (RAD) methodologies
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  Knowledge and understanding of Information Management
  principles, concepts, policies and practices
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  Experience with middleware and gateways
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  Experience reviewing, analyzing, and modifying product
  installation scripts including encoding, testing, debugging
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  Ability to provide post-implementation support and resolve
  any post-implementation technical issues
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  Experience conducting design walkthrough sessions with
  project team
• 
  Knowledge and understanding of Accessibility for Ontarians
  with Disability Act (AODA) and related regulations and standards
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  Ability to provide user and system documentation as required

Requirements

Knowledge transfer:

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  Documentation and facilitation of knowledge transfer
  artefacts and sessions
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  Knowledge transfer to client staff in a format specified by
  the Client to the designated Client staff

Experience and Skill Set Requirements

MS Dynamics 365 Case/Customer Management experience: 60%

• 
  +7 years experience and knowledge with specific CRM software
  and anticipated future releases high availability solution design and
  implementation
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  +6 years of hands on experience with specific CRM -Microsoft
  Dynamics 365 Case/customer Management design, develop, configuration,
  customization and implementation.
• 
  +5 years hands on experience on Microsoft Dynamics 365 cloud
  solution customization, workflow processes and dynamic forms,
  DataVerse / Common Data Service (CDS), Data Entities, and APIs.
• 
  3+ years of experience in CRM-MS Dynamics 365
  Case/customer Management applications analysis and architecture design in
  large enterprise environments
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  +5 years of hands on experience with Power Automation
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  +3 yeas experience with Dynamics 365 security, user
  profiles, auditing and implementation. Knowledge of security measures and
  access controls within the CRM system.
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  Extensive knowledge of Microsoft Dynamics 365 Customer/Case
  Management architecture, design standards, functionalities and capabilities,
  implementation, configuration, customization, and operation.
• 
  Extensive experience with CRM applications, Azure Cloud
  environments, database technologies, programming languages and communication
  protocols
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  Knowledge of performance considerations in different
  environments

MS PowerBI, Power APPs, SharePoint and integration
experience: 30%

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  5+ years of experience with Microsoft Power Apps/Power Page,
  and integration with Dynamics
• 
  5+ years of experience with Microsoft SharePoint, and
  integrate with Dynamics
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  3+ years of experience in PowerBI dashboard development, and
  integrate Dynamics with PowerBI.
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  3+ years of experience with Experience with middleware and
  gateways , and experience with Ms Dynamics Case Management integration with
  other solutions using JavaScript, e.g. GIS technologies, specifically
  Esri ArcGIS Portal and/or ArcGIS Online. .
• 
  1+ years of experience using Azure DevOps repository, and
  Azure pipeline for Ms Dynamics 365 deployment/release to different
  environments.
• 
  Agile Delivery and General Skills -10%
• 
  Experience with agile methodology and Azure DevOps tools for
  life cycle management
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  Experience with the software development life cycle (SDLC)
  and Agile methodology
• 
  Excellent analytical, problem solving and decision-making
  skills
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  Excellent communication skills, both written and verbal
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  Excellent skills to collaborate with team and understanding
  requirement precisely
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  Excellent meeting facilitation skills to gather requirements
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  Experience reporting progress on deliverables to team,
  deliveries in strict timeline, and team players
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  Good research skills and quick learner

Must Have:

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  6+ years of hands on experience with specific CRM
  -Microsoft Dynamics 365 Case/customer Management design, develop,
  configuration, customization and implementation.

Nice to Have:

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  5+ years of experience with Microsoft Power Apps/Power
  Page, and integration with Dynamics
• 
  5+ years of experience with Microsoft SharePoint, and
  integrate with Dynamics