Responsibilities:

• 
  Required to translate technical systems specifications into
  working, tested CRM applications.
• 
  This includes developing detailed programming specifications,
  writing and/or generating code, compiling data-driven programs, maintaining,
  and conducting unit tests.
• 
  Resolves and troubleshoots technical problems which arise during
  the use and operation of software packages.

General Skills:

• 
  Experience in programming and analysis; specialized CRM software
  package support at the specified experience level
• 
  Ability to collaborate with IT Professionals throughout the
  Software Development Life Cycle
• 
  Experience in structured methodologies for the development,
  design, implementation and maintenance of applications
• 
  Experience in design, code, test, debug and document applications
• 
  Experience in the use of object and/or third generation language
  development tools
• 
  Experience in one or more programming languages
• 
  Experience in application design, latest design patters,
  deployment and troubleshooting
• 
  Experience with relational and hierarchical database technologies
• 
  Experience in the use of information retrieval packages using
  query languages
• 
  Experience with one or more communications protocols
• 
  Experience in structured methodologies for the design,
  development, implementation and maintenance of applications
• 
  Experience eliciting and documenting information from diverse
  business area stakeholders and subject matter experts
• 
  Excellent analytical, problem-solving and decision-making skills;
  verbal and written communication skills; interpersonal and negotiation skills
• 
  A team player with a track record for meeting deadlines CRM
  Software Development Skills
• 
  Knowledge and experience with specific CRM software and
  anticipated future releases high availability solution design and
  implementation
• 
  Knowledge and experience with specific CRM enterprise architecture
  methodologies, design standards and tools
• 
  Experience with middleware and gateways
• 
  Expertise in specific tools for CRM software development

Desirable Skills:

• 
  Knowledge and experience with programming Internet-ready
  applications
• 
  Knowledge and experience in rapid application development (RAD)
  methodologies
• 
  Knowledge and understanding of Information Management principles,
  concepts, policies and practices
• 
  Experience with middleware and gateways
• 
  Experience reviewing, analyzing, and modifying product
  installation scripts including encoding, testing, debugging
• 
  Ability to provide post-implementation support and resolve any
  post-implementation technical issues
• 
  Experience conducting design walkthrough sessions with project
  team
• 
  Knowledge and understanding of Accessibility for Ontarians with
  Disability Act (AODA) and related regulations and standards
• 
  Ability to provide user and system documentation as required

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 
  10+
  years experience (including recent experience) solutioning and hands-on
  configuring complex Siebel Public Sector solutions including the use of
  integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM,
  SMARTScript, Web Services and Siebel BI Publisher
• 
  10+
  years experience integrating with Single Sign On solutions like OID,
  ONe-Key, GO-PKI, and Public Secure
• 
  10+
  years of demonstrated and hands on experience with Siebel Public Sector
  8.x
• 
  10+
  years demonstrated and hands experience with Siebel EAI, Web Service, Data
  transformation and integration
• 
  10+
  years of hands on experience installing, designing and configuring complex
  Siebel Public Sector systems including use of Siebel ADM, Oracle OID for
  single Sign on authentication and Siebel server to server encryption for
  high sensitive data.
• 
  10+
  experience troubleshooting and resolving issues of large complex Siebel
  Public Sector that including integration with several systems and use of
  Single sign-on.
• 
  Demonstrated
  knowledge and understanding of Oracle development methodologies, tools,
  and resources
• 
  Demonstrated
  experience with documentation of technical blueprints, build-books and
  procedure manuals

Skill Set Requirements:

Software Development Experience:

• 
  10+
  years experience (including recent experience) solutioning and hands-on
  configuring complex Siebel Public Sector solutions including the use of
  integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM,
  SMARTScript, Web Services and Siebel BI Publisher
• 
  10+
  years experience integrating with Single Sign On solutions like OID,
  ONe-Key, GO-PKI, and Public Secure
• 
  5+
  years of hands on experience in developing Web Services using SOAP
• 
  5+
  years experience developing integration using REST service
• 
  5+
  hands on experience customizing Siebel Open UI and PM/PR scripting
• 
  5+
  years hands-on developments experience with Siebel Smart Scripts and Task
  based UI
• 
  4+
  years hands on experience with Jscript boostrap framework
• 
  10+
  years experience developing unit testing scripts
• 
  10+
  years setting up and developing solutions with multi-organization data
  structures and data visibility
• 
  10+
  years experience configuring picklist and list -of-value (LOV) for
  multiple organizations and multiple languages
• 
  2+
  years experience configuring in Siebel IP 20.x

Technical Skills:

• 
  10+
  years of demonstrated and hands on experience with Siebel Public Sector
  8.x
• 
  10+
  years demonstrated and hands experience with Siebel EAI, Web Service, Data
  transformation and integration
• 
  10+
  years with Siebel data modelling and EIM
• 
  5+
  years of hands on experience with Siebel OpenUI and PM/PR scripting
• 
  10+
  years demonstrated and hands experience with Siebel e-services, Siebel
  EIM, BI Publisher reports, Javascript, HTML5 and CSS.
• 
  5+
  years demonstrated and hands experience with the planning of ETL
  migrations of data from legacy solutions to the new Siebel solution using
  tools like EIM and development of custom data loaders

Installation, Design, Configuration, Integration and
Troubleshooting:

• 
  10+
  years of hands on experience installing, designing and configuring complex
  Siebel Public Sector systems including use of Siebel ADM, Oracle OID for
  single Sign on authentication and Siebel server to server encryption for
  high sensitive data.
• 
  10+
  experience troubleshooting and resolving issues of large complex Siebel
  Public Sector that including integration with several systems and use of
  Single sign-on.
• 
  10+
  years of hands on experience in integrating Siebel Public Sector with
  non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaS
  solutions like Oracle Service Cloud and traditional middlewares like
  BizTalk
• 
  10+
  years of hands on experience on development best practices and standards
  with Siebel Repository
• 
  5+
  years of demonstrated and hands on experience on AODA, WCAG and assistive
  technologies
• 
  Experience
  and understanding of Workspace and parallel development
• 
  Experience
  with evaluating and documenting Siebel upgrade paths

Methodologies, Documentation and Soft Skills:

• 
  Demonstrated
  knowledge and understanding of Oracle development methodologies, tools,
  and resources
• 
  Demonstrated
  experience with documentation of technical blueprints, build-books and
  procedure manuals
• 
  Experience
  with documenting processes and enhancement build books
• 
  Demonstrated
  ability to research and recommend Oracle tools and techniques that could
  be leveraged
• 
  Experience
  with developing prototype build books
• 
  Experience
  with documenting performance measures of the new environments
• 
  Experience
  working in an agile project delivery team
• 
  Excellent
  analytical, problem-solving and decision-making skills
• 
  Strong
  collaboration skills with a proven track record for building strong
  working relationships
• 
  A
  demonstrated team player with a track record for meeting deadlines
• 
  Strong
  verbal and written communication skills
• 
  Strong
  communication skills to present technical designs/solutions to business
  clients