Responsibilities

• 
  Undertakes
  the design of hosting technology solutions based on the client’s service
  specifications, standards, policies, best practices and cost models, in
  order to meet client CRM application business requirement and
  project/initiative deliverables.

General Skills:

• 
  10+
  years knowledge of CRM applications, operating systems, environments,
  database technologies, programming languages and communication protocols.
• 
  Knowledge
  of related best practices, OPS directory/messaging standards, standard
  facilities architecture management, facility service delivery processes,
  infrastructures policies, procedures and direction, cost models and
  procurement processes,
• 
  Ability
  to gather client business requirements; corporate I&IT information
  mandates, client information technology strategic plans, environment and
  standards
• 
  Ability
  to participate in the development of solutions and provide advice on
  short/long term CRM solution service development activities.
• 
  Knowledge
  of leading edge technologies design criteria, security and recovery
  procedures, preparation of technical specifications for installation,
  testing and performance of integrated, multi-services systems; assess
  performance and capacity of existing system making recommendations for
  improving performance and develop technical documentation.
• 
  Experience
  planning, migrating, implementing and sustaining large complex system
  development projects
• 
  Knowledge
  of technology developments, trends and new products to evaluated
  application to client short and long term technology requirements.
• 
  Basic
  knowledge of project management methodology (e.g. PMBOK), analytical tools
  and processes.
• 
  Conceptual
  and analytical skills to assess and evaluate client needs and c o n d u c
  t cost/benefit analyses for new technology requirements in planning and
  designing solutions.
• 
  Experience
  designing and developing large, complex, CRM applications
• 
  Experience
  with systems evaluation to assess conditions, technical performance and
  capacity of existing systems and determine need and feasibility of
  expansion, renovation or replacement.
• 
  Excellent
  analytical, problem-solving and decision-making skills, verbal and written
  communication skills, interpersonal skills and negotiation skills,
  teamwork skills
• 
  A
  team player with a track record for meeting deadlines

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 
  10+
  years of proven experience designing and developing large, complex Sibel
  CRM solutions that meet defined business requirements and project
  deliverables.
• 
  10+
  years experience with systems evaluation to assess conditions, technical
  performance and capacity of existing systems and determine need and
  feasibility of expansion, renovation or replacement.
• 
  Ability
  to gather client business requirements; corporate I&IT information
  mandates, client information technology strategic plans, environment and
  standards
• 
  Ability
  to participate in the development of solutions and provide advice on
  short/long term CRM solution service development activities.
• 
  Excellent
  analytical, problem-solving and decision-making skills, verbal and written
  communication skills, interpersonal skills and negotiation skills,
  teamwork skills
• 
  A
  team player with a track record for meeting deadlines

Skill Set Requirements:

Solutions Designer – CRM Experience:

• 
  10+
  years of proven experience designing and developing large, complex Sibel
  CRM solutions that meet defined business requirements and project
  deliverables.
• 
  Demonstrated
  experience undertaking end‑to‑end solution design based on client service
  specifications, architectural standards, policies, best practices, and
  cost models.
• 
  Experience
  gathering and analyzing client business requirements, I&IT mandates,
  strategic plans, environments, and technology standards.
• 
  Experience
  planning, migrating, implementing, and sustaining large, complex CRM
  system development initiatives.
• 
  Hands-on
  experience assessing existing CRM systems, including performance,
  capacity, and scalability, and determining feasibility for enhancement,
  expansion, or replacement.
• 
  Experience
  supporting multi‑service, integrated CRM environments, ensuring alignment
  with organizational and client needs.
• 
  Track
  record of meeting deadlines and contributing effectively to cross‑functional
  and project-based teams.

Technical Skills:

• 
  Strong
  knowledge of CRM platforms and applications, including supporting
  operating systems and deployment environments.
• 
  Working
  knowledge of database technologies, programming languages, and
  communication protocols relevant to CRM solutions.
• 
  Knowledge
  of infrastructure architecture, OPS directory and messaging standards, and
  facility service delivery processes.
• 
  Solid
  understanding of security, backup, recovery, and high‑availability design
  principles for enterprise CRM systems.
• 
  Experience
  preparing technical specifications for system installation, integration,
  testing, and performance validation.
• 
  Ability
  to assess system performance and capacity, recommend improvements, and
  design scalable solutions.
• 
  Awareness
  of emerging technologies, trends, and products, with the ability to assess
  their applicability to short‑ and long‑term CRM strategy.
• 
  Familiarity
  with cost models, procurement processes, and vendor engagement
  considerations within solution design.

Methodologies, Documentation & Soft Skills:

• 
  Working
  knowledge of project management methodologies (e.g., PMBOK) and the
  ability to contribute effectively within structured project environments.
• 
  Strong
  analytical and conceptual thinking skills, including the ability to
  conduct cost‑benefit analyses and evaluate technology investment options.
• 
  Experience
  creating and maintaining comprehensive technical documentation, including
  architectural designs, specifications, and solution blueprints.
• 
  Ability
  to clearly articulate solution designs and trade‑offs to both technical
  and non‑technical stakeholders.
• 
  Excellent
  verbal and written communication skills, including presentation and design
  review facilitation.
• 
  Strong
  problem‑solving and decision‑making abilities, applied to complex CRM and
  enterprise architecture challenges.
• 
  Effective
  interpersonal, negotiation, and collaboration skills, with a proven
  ability to work in team-based environments.
• 
  Reliable,
  deadline‑driven professional with a strong sense of accountability and
  ownership.

Must Haves:

• 
  10+
  years of proven experience designing and developing large, complex Sibel
  CRM solutions that meet defined business requirements and project
  deliverables.
• 
  10+
  years experience with systems evaluation to assess conditions, technical
  performance and capacity of existing systems and determine need and
  feasibility of expansion, renovation or replacement.
• 
  Ability
  to gather client business requirements; corporate I&IT information
  mandates, client information technology strategic plans, environment and
  standards
• 
  Ability
  to participate in the development of solutions and provide advice on
  short/long term CRM solution service development activities.
• 
  Excellent
  analytical, problem-solving and decision-making skills, verbal and written
  communication skills, interpersonal skills and negotiation skills,
  teamwork skills
• 
  A
  team player with a track record for meeting deadlines