Job Description

RQ09900 - Int. Business Analyst

ONSITE - 222 Jarvis Street

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

7 month contract

2 Openings - 2 Submissions

Government Services Integration Cluster - Ministry of Public and Business Service Delivery and Procurement

Roles and Responsibilities for this position include but not limited to:

Operations Audit Lead:

• Maintain SUS platform user lifecycle management processes
• Periodic platform user audit
• Client follow-up and remediation

Platform Log and Audit Lead:

• Product management of SUS Audit and common Logging components
• Specification documentation upkeep (requirements and system capabilities for platform and applications)
• User guide and training material upkeep.
• New requirements management (definition, implementation scheduling etc.)
• Implementation validation and sign-off
• Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
• Onboarding and project support for application audit
• High level effort and resource assessment

Performance and Security Analyst:

• Generate monthly reports on platform performance
• Monitor vulnerability reports and track security patching
• Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
• Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
• Audit status and issues

Service Inventory Manager:

• Manage SUS Service Description documentation
• Manage SUS components CI inventory (liaison to CMDB team)

Must Have:

• 7+ years of experience as a Business Analyst.
• Demonstrated experience with setting up workshops with the business users.
• Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
• Demonstrated experience with planning and implementation of releases.

Ideal candidate should have the following experience:

o Experience with Cloud Services Kubernetes (OpenShift) & MS Azure

o Experience with reporting tools and concepts

o Demonstrate strong communication and problem-solving skills

o Demonstrate initiative and responsiveness

o Experience with CMDB concepts and methodologies

o Experience with Remedy and/or eSMT