Job Description

RQ09763 - Sr. UX Researcher/Designer

Toronto (St. Clair Ave W) - 3 days on site

Contract 5+ months, possible extension

Utilizing qualitative and quantitative methods, conduct research of user behaviours, digital needs and motivations Design the research plan with clear objectives, targeting users based on their needs and challenges Write usability discussion guides to moderate user research sessions and document responses Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users

MUST HAVES:

• 5+ years experience in Digital UX Research and Design
• Demonstrated experience in conducting users research and user consultation
• Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan, conceptual architecture design, Solution Options Analysis, and Treasure Board business case development.
• Key UX Research and Design experience must include:
  • Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
  • Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
  • Identification of key features to include in the development of a prototype.
  • Deliverables include: User Research Report, Personas, User Journey Maps and other research artifacts as requested.
• Lead the synthesis of user research insights and artifacts.