Job Description

RQ09756/RQ09775 - Sr. Training Specialist

Toronto (College/Bay)

On-site - Manager's discretion

2 Roles/2 vacancies

Contract 6-7+ months

Security Level: CRJMC (must get clearance before start date)

• Support sandbox data preparation and environment setup for training and testing purposes within Microsoft Dynamics 365 CE and F&O.
• Create role-based test case data, assignments and simulation scripts that align with business processes and test scenarios.
• Structure and maintain a SharePoint-based knowledge repository, including subpages, metadata, web parts, and layout.
• Develop technical documentation, assignment steps, and knowledge articles from system test cases, workflows, or process maps.
• Apply inclusive, plain language, user-centered design standards to all structured documentation and SharePoint content.
• Coordinate with training designers, developers, and project team members to ensure readiness of sandbox environments and digital assets.

Assignment Deliverables

• Assignment/test case scripts aligned to training objectives and sandbox role scenarios
• SharePoint knowledge base site with structured content, metadata, and web part layout
• Sandbox configuration guides and data entry protocols by user role
• Documentation and crosswalks mapping DevOps test cases to training use scenarios
• Content packages and structured folders with SharePoint-published knowledge objects
• Recorded walkthroughs or annotated guides for handover to internal teams

Must-haves:

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems) particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
• Experience with SharePoint teams sites for organizing, structuring and publishing digital content - such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases
• Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning, whether through task documentation, assignment instructions, or repository entries.
• Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.