Job Description

Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing. Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required. Take a user-centered design approach and rapidly test and iterate the designs. Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

General Skills

Relevant experience creating GUI designs based on user interaction and performance Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications Proficiency with design and prototyping tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces Experience identifying design problems and devising elegant solutions Experience making strategic design and user-experience decisions related to core, and new, functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Desirable Skills:

Knowledge of network security and network protocols

User Experience / Product Design (40%)

• Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
• Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
• Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
• Knowledge about service design methods to provide high-level birds eye view documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them
• Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
• Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
• Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following textbook solutions

Communications & Content (10%)

Experience designing content to meet user needs and make complex, technical language and process simple to understand

Ability to discern the right information in the right format for what users need

• Robust experience in writing, editing, and publishing digital content
• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner
• Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
• High emotional intelligence skills, with ability to discern between various stakeholders interests and find reasonable compromises
• Strong mentoring and coaching abilities; ability to convey design concepts and methods to team members and stakeholders outside of design professions.

Agile Product Development (25%)

• Experience working in an agile, sprint-based development environment
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
• Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery

Experience (25%)

• Experience with medium-to-large sized product development / service design projects
• Experience dealing with designing services and products that deal with large organizational complexity
• Experience with leading strategy and execution on product/service discovery
• Experience with Figma user interface design software
• Experience designing interfaces with a design system
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Must Have:

Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.

Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.

Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.

Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.

Experience designing content to meet user needs and make complex, technical language and process simple to understand

Ability to discern the right information in the right format for what users needs