Job Description
Deliverable - Infrastructure Services
Key Responsibilities:
- End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
- Responding to high priority requests and Incidents.
- Participate in system recovery and service restoration efforts and meetings.
- Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
- Initiating established recovery and or escalation procedures.
- Implementing Change requests for mainframe, midrange and network Platforms.
- Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
- Participating in developing and delivering related training communications and procedural documentation.
- Participates in departmental initiatives such as Shift left and Agile monitoring.
- Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.
SkillsExperience and Skill Set Requirements
Evaluation Breakdown
- zOs mainframe systems - 25%
Parameters:
- Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.
- Knowledge of server OS hardware components and end to end system management - 25%
Parameters:
- Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.
- Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5%
Parameters:
- Demonstrated of Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal and written communication skills.
- Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%
Parameters:
- Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.
- Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%
Parameters:
- Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
- Demonstrated knowledge of OS365 Suite of products and Power BI - 5%
Parameters:
- Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.
Note: This position is rotational onsite work.
Must Have:
Experience supporting large ZOS mainframe systems.
Experience with with Unix and Wintel servers and Network Peripherals.
demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
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