Job Description

Responsibilities / Assignment Deliverables

1. Provide maintenance and support for the Workplace Safety Application:

1. Investigate incidents and provide timely resolution

2. Work with other teams within LTC to confirm defect and find root cause

3. Support application users (e.g. how to, data issues, user access / permissions, printing, etc.).

1. Conduct workshops with the clients (Prevention Branch) to understand/gather/document system requirements and Issues related to Workplace Safety Application.
2. Work with the service delivery partners to fix defects or build the technical solution in alignment with the requirements.

4. Coordinate, test, implement and roll out the solution.

4. Test application after infrastructure changes.

5. Support users to backup and restore applications and databases during computer reimage or refresh.

The Services and Deliverables to be provided by the consultants will include the following:

• Analysis of business processes, requirements, application and design.
• Conduct required workshops with both business and technical subject matter experts
• Provide documentation such as:
  • Process Maps/Flows
  • User stories
  • GUI specification
  • Any information modeling (CDM/LDM)
• Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
• The provision of guidance and knowledge transfer to other LTC resources to assist them in developing/supporting the applications and enhancements.
• Provide day-to-day technical support, troubleshooting and bug fixes to existing application(s) within turnaround times as per LTCs Service Level Agreement (SLA) and in accordance with the severity level and escalation stage.

· Test applications after infrastructure changes.

• Support users to backup and restore applications and databases during computer reimage or refresh.
• Provide user and system documentation as per the format already established for the system.
• Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
• Knowledge transfer plans, KT documentation and KT sessions.
• Full awareness of standards and best practices in preparation of deliverables listed above.

Skill Set / Experience Required:

• Experience with technologies such as,
  • Angular 12 or greater,
  • NET CORE 5,
  • C#,
  • Entity Framework Core,
  • Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD,
  • Selenium,
  • SendGrid.
• Knowledge of other Services: OPS Public Secure.
• Experience with leading and conducting business analysis in order to assess clients business problems/ opportunities and document the business requirements in such a way that I&IT solutions can be determined.
• Experience applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Experience with transforming business requirements into systems requirements including creation of acceptance criteria.
• Understanding of different software development methodologies (waterfall, iterative &incremental, agile).
• Agile teamwork experience.
• Experience with managing product backlog in DevOps.
• Familiarity with GO IT Standards and gating process.
• Experience with maintaining and supporting complex business & technical solutions.
• Experience with Incident Management process and tools like eSMT and SODO.
• Ability to multitask or work on multiple issues as well as project activities and meet deadlines.
• Excellent customer relationship and communication skills.

Skills Experience and Skill Set Requirements

Evaluation Table

Analytical & Problem-Solving Skills - 30%

· Experience with assessing business & system requirements, reporting issues and leading remediation activities

· Ability to develop options and make recommendations on generic and specific application and data issues

· Experience with complex business & technical solutions in this role

· Experience with troubleshooting application, data and technology issues

· Experience with off-line documents synchronization process

· Ability to multitask or work on multiple projects and meet deadlines

Methodologies & Tools - 35%

· Understanding of different software development methodologies (waterfall, iterative & incremental, agile)

· Working experience with modeling tools like Power Designer & Visio

· Experience with Experience with technologies such as,

• Angular 12 or greater,
  • NET CORE 5,
  • C#,
  • Entity Framework Core,
  • Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD,
  • Selenium,
  • SendGrid.

· Experience with service management tools (e.g. eSMT, SODO, etc.)

Communication, Consultation & Negotiation Skills - 25%

· Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building

· Experience with demonstrating developed features and gaining user acceptance

· Experience with advising on technical analysis of issues, processes, best practices and standards

· Experience with listening to client needs and addressing them with patience and professionalism

· Being Creative and resourceful while resolving issues or working on enhancements

· Excellent communication skills

Previous Public Sector Experience - 10%

· Familiarity with GO IT Standards and gating process would be an asset.

Must haves

Experience with assessing business & system requirements, reporting issues and leading remediation activities