Job Description

Experience and Skill Set Requirements

User Experience / Product Design (40%)

• Design experience and expertise in developing and executing strategies that improve overall user interactions with digital, user-centric products and services, resulting in measurable enhancements and positive user feedback
• The ability to lead the design of complex digital services from concept to production and the ability to draw on your expertise to develop and maintain a high bar for user experience standards and performance measures
• Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, mock-ups, and interactive prototypes
• Demonstrated experience creating deliverables such as design blueprints, information architecture, presentations and reports.
• A solid understanding of generative and evaluative user research methods and how user research can be incorporated continuously in the digital product lifecycle
• Hands-on experience creating user research plans, recruiting participants, facilitating user research, analyzing findings and delivering insights
• Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
• Experience researching and applying industry best practices to support your design deliverables
• The ability to incorporate web analytics, visitor feedback, performance metrics and other data to inform design decisions
• Practice providing rationale for design decisions in group settings with multiple stakeholders
• Experience with Figma,XDstudiois a must
• Experience coding in HTML, CSS and JavaScript is an asset

Communications (20%)

• Ability to communicate designs in clear and understandable manner, present recommendations and provide advice to the stakeholders
• Ability to collaborate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
• Strong facilitation skills leading design discussions and negotiations

Agile Product Development (20%)

• Experience working in an agile product teams
• Demonstrated willingness to iterate work output based on feedback
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries

Design Portfolio (20%)

• Candidate to include the link to their portfolio of work

Must Have:

• Design experience and expertise in developing and executing strategies that improve overall user interactions with digital, user-centric products and services, resulting in measurable enhancements and positive user feedback
• The ability to lead the design of complex digital services from concept to production and the ability to draw on your expertise to develop and maintain a high bar for user experience standards and performance measures
• Experience with Figma,XDstudiois a must
• Experience coding in HTML, CSS and JavaScript is an asset
• Ability to communicate designs in clear and understandable manner, present recommendations and provide advice to the stakeholders