Job Description

ESPONSIBILITIES

Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools.

Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions

Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization

Develop and implement change management strategies, plans and framework Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies

Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation

Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization

Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy

Administer measurement systems to track adoption, utilization, and proficiency of individual changes Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices

GENERAL SKILLS

Experience and knowledge of change management industry standards, best practices, methodologies and tools

Experience in development of training, communication, and change management strategies and plans Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc. Strong conflict management, interpersonal and communication skills (written and verbal)

Experience with project management fundamentals and understanding of the lifecycle of a project Excellent active listening skills Strong analytical and decision-making abilities Strong presentation and group facilitation skills

DESIRABLE SKILLS

Experience identifying and assessing change impacts to the organizations business processes and technology solutions to drive business and people adoption

Experience leading medium to large transformational change projects

Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives

Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change

Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities

Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes

Experience managing the change management process, and applying change management best practices to support the project or initiative

Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation Ability to influence others, at all levels within the organization, and move towards a common goal

Skills Experience and Skill Set Requirements

General Skills:

• Experience and knowledge of change management industry standards, best practices, methodologies and tools
• Experience in development of training, communication, and change management strategies and plans
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
• Strong conflict management, interpersonal and communication skills (written and verbal)
• Experience with project management fundamentals and understanding of the lifecycle of a project
• Excellent active listening skills
• Strong analytical and decision-making abilities
• Strong presentation and group facilitation skills

Desirable Skills

• Experience identifying and assessing change impacts to the organizations business processes and technology solutions to drive business and people adoption
• Experience leading medium to large transformational change projects
• Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
• Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities
• Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
• Experience managing the change management process, and applying change management best practices to support the project or initiative
• Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation
• Ability to influence others, at all levels within the organization, and move towards a common goal

Evaluation criteria:

Change Management: 25%

Interpersonal, Influencing and Communications Skills: 25%

Project Management Skills: 20%

Analyzing/Problem-Solving Skills: 20%

Technical Skills: 10%

MUST HAVES:

1. Change management
2. Stakeholder management
3. Analytical skills