Job Description

Responsibilities:

MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism

MIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity

MIS Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts

MIS Identify application defects and assist in complex trouble shooting and root cause analysis

MIS: Follow all established Service Management process and identify opportunities for improvement

SkillsExperience and Skill Set Requirements

Public Sector Experience

· 2+ years of experience working in the healthcare industry

· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

5 points

Technical Skills

Knowledge and Skills/Experience:

· Microsoft Great Plains 2018

· Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

· OTR

· AODA compliance

· MS Teams

· MS Excel

· MS Power Point

45 points

Service Management Skills

· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.

· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

· Experience with Footprints Ticketing Application

30 points

Management and Communication Skills

· Proven track record for building strong working relationships

· Strong interpersonal, and verbal and written communication skills

· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

· Excellent analytical, problem-solving, and decision-making skills

· Ability to apply strong listening skills to facilitate issue resolution

· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

20 points

MUST HAVES:

Microsoft Great Plains 2016, 2018

Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have:

CCIM - Community Care Information Management (HRIS and MIS) experience