Qualifications

Mandatory Certifications(both):

• 
  a) ServiceNow Certified System Administrator (CSA)
• 
  b) ServiceNow Certified Application Developer (CAD)
• 
  Candidates must provide the email address associated with
  the certification for verification.
• 
  Bachelor’s degree in computer science, IT, Data Science, or
  related field
• 
  Preferred optional Certification: ServiceNow Certified
  Implementation Specialist – ITSM
• 
  5+ years experience with ServiceNow ITSM, request
  management
• 
  Skilled in designing and developing ServiceNow workflows and
  forms of varying complexity to support request fulfillment processes.
• 
  Strong understanding of Request Management lifecycle and
  integration with ITSM modules.
• 
  Proficient in JavaScript, Business Rules, Client Scripts,
  Glide Record, and Script Includes.
• 
  Experience with ServiceNow Flow Designer, Scheduled Jobs,
  and Notifications for automation and integration. Ability to manage certificate
  inventory, and related ServiceNow flows
• 
  Proficient in creating dashboards, reports to support
  operational and strategic decision-making.
• 
  Adherence to ServiceNow development best practices for
  scalable and maintainable solutions. Strong in ServiceNow workflows, reporting,
  dashboards, analytics
• 
  Excellent communication and interpersonal skills, with the
  ability to collaborate effectively across cross-functional teams and
  stakeholders.
• 
  Strong analytical and problem-solving abilities, with a keen
  attention to detail.
• 
  Capable of working independently and managing multiple
  priorities in a fast-paced environment.

Requirements

Assignment of Duties

• 
  To be part of the platform team to develop, improve,
  optimize the current existing request catalog for the procurement team:
• 
  Work with the Procurement team to analyze existing
  procurement & workflows, approvers within ServiceNow.
• 
  Develop and configure ServiceNow modules to automate and
  standardize procurement processes.
• 
  Implement compliance controls and audit trails.
• 
  Create dashboards and reports to improve visibility and
  support data-driven decisions.
• 
  Collaborate with stakeholders to ensure alignment with
  business requirements and governance policies. Participating in planning and
  estimating the activities required to test the new solutions, enhanced
  applications and migrated tools

Deliverables

• 
  Procurement Workflow Analysis Report
• 
  Documentation of current procurement workflows, approval
  chains, and catalog structure.
• 
  Identification of inefficiencies, gaps, and improvement
  opportunities.
• 
  Updated Request Catalog Design
• 
  Redesigned catalog items aligned with procurement needs.
• 
  Streamlined user interface and improved form usability.
• 
  Automated Procurement Workflows
• 
  Configured and deployed ServiceNow workflows for procurement
  requests.
• 
  Integration with approval processes and business rules.
• 
  Compliance & Audit Trail Implementation
• 
  Embedded compliance controls within workflows.
• 
  Automated logging and tracking for audit readiness.
• 
  Dashboards & Reporting Suite
• 
  Create dashboards for procurement team and leadership.
• 
  Reports covering request volumes, approval times, SLA
  adherence, and compliance metrics.
• 
  Technical Documentation
• 
  Developer-level documentation of configurations, scripts,
  and workflows.
• 
  User guides for procurement team and requesters.
• 
  Code Artifacts
• 
  JavaScript scripts, Business Rules, Client Scripts,
  GlideRecord queries, and Script Includes used in the solution.
• 
  Flow Designer configurations and Scheduled Jobs.
• 
  Testing & Validation Logs
• 
  Unit and integration test results.
• 
  UAT feedback and resolution tracking.
• 
  Deployment Plan
• 
  Step-by-step deployment checklist.
• 
  Rollback strategy and post-deployment support plan.
• 
  Stakeholder Review Summary
• 
  Meeting notes and feedback from procurement and platform
  teams.
• 
  Final sign-off documentation.

Must Haves:

• 
  Mandatory Certifications(both):
• 
  ServiceNow Certified
  System Administrator (CSA)
• 
  ServiceNow Certified Application Developer (CAD)
• 
  Candidates must provide the email address associated with
  the certification for verification
• 
  5+ years’ experience with ServiceNow ITSM, request
  management