Job Description

RQ00198 - Sr. Business Analyst

6-month contract (132 business days) - possible extension

3 days onsite/2 days remote (subject to HM's discretion) - 277 Front St W

Must Haves:

• 5+ years experience ServiceNow CMDB data model (CSDM)
• 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills

• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $84.20/hr - $101.04/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $67.36/hr - $80.83/hr T4