Job Description

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions. The ideal candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.

General: Responsibilities and tasks for this role

• Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
• Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems
• Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients
• Collaborate with L1 support and development teams to address complex technical challenges.
• Conduct routine maintenance checks on existing automations to ensure optimal performance.
• Coordinate operations and maintenance activities for large client accounts
• Test and optimize the software design, code, and reusability of our automation artifacts
• Apply and further develop best practices for developing automation solutions
• Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules
• Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

Must-have qualifications & competencies

• Minimum of 1-2 years of experience in automation
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python
• Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus
• Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment.
• Enthusiasm for new automation and digitization topics, such as AI and IDP
• Understanding of the full software development lifecycle

Nice to have qualifications & competencies

• Experience with automation technologies (RPA, UiPath, Blue Prism, Automation Anywhere, etc.) is a strong advantage.
• Experience with databases, SQL, and data visualization tools such as Tableau and Microsoft Power BI.
• Experience in process consulting and process optimization initiatives.
• Experience in IT support or participation in IT implementation projects.
• Understanding of service management practices (e.g., ITIL concepts, incident and change management).
• Exposure to AI-driven automation and Agentic AI concepts, including the use of LLMs, AI agents, or orchestration frameworks (e.g., LangChain, prompt engineering, AI workflow automation) to support intelligent process automation.

What we offer

• Tailored development plan with career coaching
• Regular feedback – we value your opinion, and we appreciate new ideas
• International career and project opportunities
• Deepen your working knowledge of intelligent automation through our structured training courses
• Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges
• Work in different international and cross-cultural teams for each project

Benefits

• 100% payroll + benefits by law
• Work from home
• 30-day Christmas bonus
• 16 vacation days
• 1 economic day a year
• Grocery coupons
• Savings fund
• Home office stipend
• Major medical insurance
• Life insurance
• Training & certifications