Job Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

We are looking for a RPA Support to ensure the operation, stability, and continuous evolution of automation solutions within our Automation CoE.

This role requires strong expertise in UiPath, Power Automate, and Microsoft Copilot Studio, with a focus on both running existing automations and designing next-generation agentic workflows

Key Responsibilities

• Ensure stable operation (Run & Maintain) of automation solutions
• Troubleshoot incidents, analyze logs, and resolve production issues
• Monitor executions and manage failures across automation platforms
• Design and implement new automation workflows in collaboration with business units
• Propose improvements and evolution of existing automations
• Contribute to the adoption of agentification concepts and modern automation approaches
• Support governance, quality, and scalability of automation and agent-based solutions

Qualifications

• Proven experience in automation operations and support environments
• Hands-on experience with:
  • Microsoft Copilot Studio
  • UiPath
  • Power Automate (cloud flows)
• Knowledge of RPA, workflow automation, and production operations
• Understanding of agentic workflows and agent governance concepts
• Experience working within ITSM environments (incidents, problems, changes)

Qualifications

• Degree in Computer Science, Engineering, or related field
• Certifications are a plus

Languages

• Portuguese, Spanish, and English (mandatory)