Job Description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

This role sits at the heart of Keyloop’s mission to deliver exceptional client experiences 
through efficient, scalable, and future-ready internal processes. You will work across 
teams to analyse, design, and enhance the way Keyloop configures and delivers its 
products to automotive retailers — from standardised set-ups to client-specific 
requirements. Leveraging your analytical skills and process mindset, you’ll help identify 
opportunities to streamline workflows, capture and share knowledge, and introduce 
automation that supports both operational excellence and continuous improvement.

Key Responsibilities

Partner with subject matter experts, delivery teams, and product specialists to map 
and optimise configuration processes for Keyloop’s product suite.
• Structure standard and client-specific configuration requirements in a way that 
supports repeatability and scalability.
• Contribute to the design and population of a centralised knowledge base, ensuring 
analyst expertise is captured and accessible.
• Identify opportunities to apply AI, RPA, and other automation tools to improve 
knowledge access, quality control, scheduling, and workload management. Advise on 
technology selection, implementation strategies, and change management for such 
transformation initiatives. 
• Collaborate with technology teams to ensure process enhancements are practical, 
measurable, and aligned with business priorities.
• Support the creation of user stories, process flows, and acceptance criteria for 
improvements in tooling, workflows, and knowledge management.
• Analyse operational data from completed jobs to generate insights and recommend 
refinements for ongoing process improvement.
• Assist in UAT planning and execution, ensuring solutions meet agreed specifications 
and deliver value.
• Monitor and report on project progress, risks, and issues, escalating where necessary.

Skills & Experience

Essential:
• 6+ years’ experience as a Business Analyst / Project Manager in a technology, SaaS, or 
automotive-related environment.
• Strong communication and analytical skills, able to elicit current ways of working and 
translate into different technology-supported ways of working.
• Exposure to automation technologies (AI, RPA, workflow orchestration).
• Demonstrated critical thinking and structured problem-solving skills, with the ability 
to assess complex, multi-system workflows, identify root causes, and evaluate solution 
options that balance operational efficiency, scalability, and user experience.
• Experience applying Lean, Six Sigma, or other continuous improvement 
methodologies to streamline processes, reduce variation, and embed a culture of 
measurable, data-driven improvement.
Desirable:
• Familiarity with data integration, APIs, and workflow automation.
• Experience with tools such as Jira, Confluence, Visio, or Lucidchart.
• Experience working in Agile/Scrum delivery environments.

Key Attributes

Customer-focused mindset with a passion for improving user experience.
• Collaborative and adaptable, able to work across diverse teams and time zones.
• Detail-oriented but able to see the bigger picture. Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply
" At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."