Job Description

The RPA Business Analyst plays a key role in driving automation initiatives that improve efficiency, reduce manual work, and support scalable growth across StarTech.com. Acting as a bridge between business stakeholders and technical teams, this role focuses on understanding processes, identifying automation opportunities, and delivering solutions that create real business impact.

You will partner with cross-functional teams to analyze workflows, define requirements, and support the design and implementation of RPA solutions. This role is ideal for someone who enjoys working with people, solving complex problems, and translating business needs into practical, technology-driven outcomes.

You will help shape automation initiatives from discovery through delivery, ensuring solutions are aligned with business priorities, financially viable, and built to scale.

This is a new opportunity within the Business Intelligence and CRM team.

Key Responsibilities

• Automation Opportunity Identification & Assessment
• Partner with business units to identify high-value automation opportunities.
  Conduct feasibility assessments including ROI, risk, and impact analysis.
  Prioritize initiatives in alignment with strategic objectives.
• Process Discovery & Optimization
• Lead discovery workshops to document current-state processes.
  Create detailed process maps, data flows, and functional requirements.
  Redesign processes for efficiency and standardization prior to automation.
• Requirements & Solution Design
• Translate business requirements into clear technical specifications.
  Collaborate with RPA developers to design scalable and maintainable automation solutions.
  Ensure governance, security, and compliance standards are met.
• Implementation, Testing & Deployment
• Coordinate development timelines and oversee User Acceptance Testing (UAT).
  Validate automation outcomes against business intent and KPIs.
  Support production deployment and post-launch stabilization.
• Continuous Improvement & Program Governance
• Monitor bot performance, identify enhancement opportunities, and manage lifecycle updates.
  Maintain documentation standards and automation governance framework.
  Track and report automation benefits including cost savings and cycle time reduction.

Relationships & Communication

• Key internal stakeholders include Process Owners, Functional Leads, IT Developers, Data Governance teams, and Executive Leadership.
• The role requires strong facilitation, influence, and communication skills to translate between technical and non-technical audiences. Confidential operational and system data is regularly handled.

Education & Experience

• Bachelor’s degree or College Diploma in Business, Information Technology, Computer Science, or related discipline.
• Minimum 3 years of experience in Business Analysis, Process Improvement, or Automation.
• Experience working with RPA platforms (Power Automate preferred).
• Certification in Business Analysis (CBAP), Agile, or RPA is considered an asset.

Skills & Knowledge

• Strong understanding of the RPA lifecycle and automation best practices.
• Advanced process mapping and requirements documentation skills.
• Experience with enterprise systems (ERP/CRM – Dynamics 365 preferred).
• Analytical mindset with strong problem-solving abilities.
• Excellent stakeholder engagement and communication skills.
• Working knowledge of APIs, SQL, and integrations is an asset.
• Strong organizational and project management capabilities.

Physical & Sensory Demands

• Extended periods of sitting and computer use.
• High levels of concentration and analytical focus.
• Work performed in a standard office or remote home-office environment.

What to expect from the Hiring Process:

We respect your time and value transparency. Here’s a general idea of what to expect:

• Intro call with our Talent Acquisition Team (30-45 minutes)
• First interview – CRM Solutions Architect - Hiring manager (45-60 minutes)
• Final interview – with VP, Data Analytics & IT (45-60 minutes)
• Offer & onboarding

What we offer:

This role offers a competitive salary range of CAD $85,000 – CAD $100,000 and eligibility to participate in our bonus program. At StarTech.com, we value fairness and regularly benchmark pay to stay competitive, recognizing each person’s unique contributions.

As part of the StarTech.com “One Team,” you’ll also enjoy:

• Comprehensive health benefits
• Tuition reimbursement program
• Retirement savings plans
• Wellness Program
• Additional perks and rewards

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

StarTech.com is a global leader in tech connectivity solutions, manufacturing a wide range of accessories designed to meet the demanding performance standards of IT professionals and businesses. Since 1985, the company has expanded into 28 markets across five continents, with products trusted by more than 90% of Fortune 500 companies.  StarTech.com has been recognized as one of Canada’s Best Managed Companies by Deloitte for 15 consecutive years and is ranked in the top 5% of companies worldwide for sustainability by EcoVadis.

StarTech.com is an Equal Opportunity Employer In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

StarTech.com uses AI tools only for administrative support, such as transcribing interview notes and organizing candidate details into standardized prescreening and interview templates. These tools do not screen, rank, or assess candidates. All hiring decisions are made by our Talent Acquisition team and Hiring Managers. Candidate information is collected and used solely for recruitment purposes in compliance with applicable privacy laws.