Job Description

Are you Looking to Drive Your Career Forward?

Join Our Team and Enjoy a Rewarding Career!
At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 - $185,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class:

11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 65 Million+ members in North America
Closed Sundays

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Duties
• First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed.
• Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service.
• Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.
• May perform other duties as assigned.

Knowledge/Skills/Abilities/Essential Functions
• First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed.
• Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service.
• Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Education and/or Experience:
• High School Diploma or GED required
• 3-5 Years experience
• Valid driver’s license and current 39 month driving record required
• Previous sales and service advisor experience required.
• Required to travel to various auto repair locations as part of the regular duties of the position.

PHYSICAL DEMANDS:
Required by the Americans with Disabilities Act (ADA).The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving). May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle. Operate personal or company vehicle as a requirement of position."

#LI-JM1