Job Description

As the Routing Supervisor, you will oversee the day-to-day operations of our routing team to ensure flawless execution of customer orders and deliveries! You will lead staffing, training, coaching, and performance management while proactively addressing challenges and monitoring chargeback compliance. Collaborating across departments and managing vendor relationships, you will ensure our established routing guidelines are consistently applied. Join our dynamic logistics team and help us drive operational excellence to deliver the future of play!

What You Will Do:

• Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks effectively to ensure operational success

• Evaluate employee performance by providing consistent, timely, and actionable feedback while driving a positive approach to organizational change

• Ensure strict adherence to established customer procedures and routing guidelines across all daily operations

• Proactively resolve customer-related issues regarding orders, routing, and delivery, escalating complex problems to the Routing Manager when necessary

• Foster strong business relationships with carriers, facilities, and external vendors through a collaborative partnership approach

• Provide robust analytical support by creating, monitoring, and sharing accurate visibility reports and chargeback compliance data

• Collaborate cross-functionally with multiple departments to gather, share, and align on critical operational information

• Perform other strategic initiatives and duties as requested

Supervisor Responsibilities: Yes

What We Are Looking For:

• 4+ years of transportation and warehouse experience

• 2+ years of supervisory or team lead experience

• Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools

• Exceptional analytical and problem-solving skills with a proven ability to thrive in a high-pressure, time-sensitive environment

• Highly organized, detail-oriented, and dependable mindset with exceptional time-management capabilities to successfully meet strict deadlines

• Outstanding written and verbal communication skills to effectively collaborate with internal teams, carriers, and customers

• Demonstrated ability to adapt to shifting priorities while maintaining a highly professional attitude

Nice To Have:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The salary range for this position is $70,304.00 - $80,400.00 / Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration We share one vision worldwide, constantly striving to improve and innovate together.
• Humility We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to jazlegal@jazwares.com We look forward to you experiencing a safe and enjoyable application process at Jazwares!