Job Description

As the route sales leader; manages route sales operations and has responsibility for the route sales workforce performance.

Ensures that the route sales team has adequate resources to meet daily operational demands and capitalize on base business sales opportunities. Observers and rides along on routes, providing feedback and coaching to employees on improving route sales, productivity and safety. Develops the Service STARS and Safety culture and utilizes route sales

leadership skills in building employee performance to grow base business and enhance client partnerships. Troubleshoots and resolves safety, service, and other operational problems in collaboration with sales, service and administrative functions.

Essential Job Functions

Ensures optimal route sales execution. Resolves route service issues for clients, visiting client sites when needed to follow up and/or evaluate issues. Models and leads Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment. Owns and fosters effective communication at all levels of the organization.

Plans, schedules, assigns, and monitors daily route assignments to ensure clients are serviced per company standards and agreements. Maintains and develops workforce plans to include hiring, route coverage and performance management activities.

Manages beginning-of-day and end-of-day check-in processes, capturing, communicating and addressing key sales, service, safety, and equipment issues.

Provides route sales employees with ongoing feedback to include recognition and/or coaching on route growth opportunities, performance productivity, sales skills development, service partnerships, safety, equipment operation, routing, vehicle inspection, and client retention risk.

Reviews weekly demand/volume for routes, determines potential gains from reducing costs or changing pricing options, supports route sales employees in capturing opportunities for base business growth using Service STARS techniques.

Maintains all business records, documentation and administrative standards as required to include personnel records, delivery and invoice records, product and asset inventories, MEI/VCR data, DOT requirements, and client sales, contact and pricing communication.

Performs other administrative and route coverage duties as required.

Job Specifications

Supervisory Responsibilities

Responsible for directly supervising at least one direct report.

Education, licenses or certificates required:

Bachelor’s Degree Preferred.

High School Diploma/ G.E.D required.

Must have a valid driver’s license and be able to obtain DOT certification to operate DOT regulated vehicles.