Job Description

Route Optimization Specialist

Are you passionate about driving operational efficiency and delivering exceptional customer value?

Do you enjoy coordinating resources, supporting service delivery operations, and building strong customer relationships?

Partnering with the Best

As a Route Optimization Specialist, you will play a key role in supporting account activities, optimizing resource utilization, and enhancing operational performance. You will work closely with customers, Field Specialists, and internal teams to ensure efficient service execution while identifying opportunities to improve processes and create additional value.

Fueling Your Passion

In this role, you will leverage your planning, coordination, and customer service expertise to support operational excellence across assigned accounts. You will contribute to service delivery success by helping optimize routes, resources, and account activities while ensuring alignment with customer needs and business objectives.

As a Route Optimization Specialist, you will be responsible for:

• Supporting account management activities to ensure high levels of customer satisfaction and operational performance.

• Coordinating and overseeing Field Specialist activities across assigned customer accounts.

• Building strong customer relationships through proactive communication and responsive service support.

• Identifying opportunities for value creation and supporting account growth initiatives.

• Contributing to the development and execution of annual operational plans for the team.

• Recommending improvements to products, processes, and operational procedures to enhance efficiency.

• Collaborating with business unit teams to align operational priorities and customer requirements.

• Coordinating activities, schedules, and resources to support successful service delivery.

• Working within established contracts, frameworks, and standardized operational processes.

• Ensuring compliance with company HSE, quality, and operational standards.

• Utilize and apply geographical knowledge of Oklahoma and Kansas regions.

To be successful in this role, you will:

• Have experience in account management, operations planning, service delivery, logistics, or a related field.

• Have strong customer service and relationship management skills.

• Demonstrate excellent communication and stakeholder management abilities.

• Be able to coordinate multiple priorities in a fast-paced environment.

• Have strong analytical, organizational, and problem-solving skills.

• Have experience working within structured operational processes and service agreements.

• Be able to identify opportunities to improve operational efficiency and customer value.

• Work effectively across cross-functional teams to achieve business objectives.

Work in a Way That Works for You

This role may require flexibility to support customer needs, operational schedules, and business priorities.

Working with Us

Our people are at the heart of our success. We foster a collaborative environment focused on customer success, operational excellence, safety, and continuous improvement.

Working for You

We offer a comprehensive compensation and benefits package designed to support your growth and well-being, including:

• Career development and training opportunities

• Medical and wellness benefits

• Financial and retirement programs

• Additional voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Experienced Professional - Field Svc Ops - UC