Job Description

Route Manager

Department: Elmira Admin 310992

Employment Type: Full Time

Location: Elmira

Reporting To: Bob Knoll

Compensation: $60,000 / year

As a Route Manager, you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers, ensuring routes run efficiently, service standards are met, and customer expectations are consistently exceeded.

This is a hands-on leadership role. It is ideal for someone who enjoys being in the field, developing people, solving problems in real time, and building strong client relationships.

Essential Duties & Responsibilities

• Lead & Develop Your Team
  • Supervise, coach, and support Route Merchandisers to drive performance and accountability
  • Hire, train, and onboard new team members for success in the field
  • Conduct regular ride-alongs, audits, and quarterly one-on-one performance reviews
  • Foster a positive, inclusive team culture where employees feel supported and motivated
• Drive Operational Excellence
  • Ensure daily route completion and adherence to schedules
  • Monitor inventory practices including FIFO, short-dated product usage, and waste reduction
  • Oversee merchandising standards, pricing accuracy, and product placement
  • Ensure all equipment is clean, functional, and properly maintained
  • Partner with service teams to resolve equipment issues quickly
• Own the Customer Experience
  • Serve as a primary point of contact for client interactions
  • Conduct account visits to strengthen relationships and address feedback
  • Identify upselling opportunities and support business growth
  • Partner with Account Managers to ensure account retention
• Manage Day-to-Day Operations
  • Review daily route activity, cash handling, and reporting accuracy within the Seed system
  • Ensure service calls are created and resolved efficiently
  • Support warehouse operations and inventory counts as needed
  • Assist with installations, upgrades, and removals of equipment
  • Maintain fleet readiness and coordinate vehicle needs

Job Requirements

• Experience in a route-based, field service, or logistics environment
• Proven ability to lead, coach, and hold a team accountable
• Strong communication skills with both employees and customers
• Comfortable using technology and reporting tools. Microsoft Office experience is preferred
• Ability to solve problems quickly in a fast-paced environment
• Valid driver’s license with a good driving record
• Ability to pass a DOT physical
• Willingness to drive a 16-20' box truck

• Ability to lift and push 50 or more pounds
• Comfortable with frequent movement, including bending, reaching, and operating a hand truck

• Full-time, onsite role. Remote work is not available for this position
• Typical hours fall between 5:00 AM and 5:00 PM, Monday through Friday
• Schedule may vary based on business needs, with occasional weekend coverage

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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