The Route Driver Manager is responsible for leading, training, coaching, and developing Route Drivers to ensure safe, efficient, and customer-focused route operations. This role oversees onboarding, performance management, route readiness, safety compliance, and operational support while fostering a culture of accountability, service excellence, and continuous improvement.

Key Responsibilities
Training & Development
• Lead onboarding and training programs for Route Drivers.
• Deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
• Conduct ride-alongs, field observations, and coaching sessions.
• Evaluate driver performance and readiness for commissioned Route Driver roles.
• Develop and implement individual development plans to address skill gaps and support career growth.

L eadership & Team Management
• Supervise, mentor, and develop Route Drivers.
• Promote a culture of safety, accountability, and continuous improvement.
• Provide ongoing coaching, feedback, and performance management.
• Support employee engagement, retention, and advancement opportunities.

Route Operations
• Coordinate route coverage for vacations, absences, and open routes.
• Ensure drivers are prepared to service multiple routes and customer accounts.
• Monitor route performance, customer satisfaction, and operational efficiency.
• Partner with Operations and Sales teams to support business objectives and staffing needs.

Safety & Compliance
• Enforce company safety policies and DOT regulations.
• Conduct safety training and monitor compliance requirements.
• Review vehicle inspections and driver documentation.
• Investigate incidents and implement corrective actions when necessary.

Administrative Responsibilities
• Maintain training records, evaluations, and compliance documentation.
• Track and report key performance metrics related to training, safety, and productivity.
• Communicate progress and recommendations to leadership.
• Assist with recruiting, interviewing, and workforce planning activities.

Daily Activities
• Conduct driver meetings and training sessions.
• Assign and coordinate route coverage.
• Perform ride-alongs and field coaching.
• Monitor route performance and customer satisfaction.
• Review safety compliance and vehicle inspections.
• Resolve operational and customer issues.
• Maintain training and performance records.
• When needed, perform Route Driver duties, including operating a company vehicle, delivering products, servicing accounts, and stocking equipment.

Qualifications
• Associate or bachelor’s degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, DOT regulations, customer service, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.
• Proficiency with Microsoft Office and route management systems.
• Valid driver’s license with an acceptable driving record.
• Ability to lift to 50 pounds consistently.