Job Description

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Location: Lawrence, PA

Inside Sales is a pivotal area for ECI. This position is responsible for maintaining customer relationships, while growing and leveraging internal relationships. Utilizing your engineering background to select the appropriate solution for the customer, you also need to be highly adaptable to adjust to customer needs. This 12-month program provides the ability to rotate through several business units, building an understanding of our business and ERP system while gaining experience and knowledge of our entire product offering. At the end of the rotation, you will be placed in a business unit based on company need and your preference.

Essential Duties and Responsibilities:

• Work with multi-faceted teams while continuously learning and gaining product knowledge

• Utilize customer input or specifications to help in the selection of applicable products

• Develop solutions to meet customer needs

• Develop, deliver and follow up on accurate customer quotes in a timely manner

• Support the delivery of positive customer outcomes throughout the quoting and fulfillment process

• Support the account management team in meeting customer expectations

Requirements

The Ideal Candidate:

• Will possess a four-year engineering degree or equivalent industry experience
• Has the ability to develop and deliver solutions based on an understanding of the technical and business challenges of our market
• Will possess negotiation skills
• Must have excellent communication skills
• Must have the ability to multi-task
• Must be a team player able to work closely with each Inside Sales team, Account Managers and employees from other business units

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details:

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training, and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability