Job Description
Primary Responsibilities
- Travel to customer sites to install, commission, test, calibrate, and support NOV products and systems.
- Train customers on the safe and proper operation of equipment and software.
- Perform field upgrades, troubleshooting, and maintenance of hardware and software systems.
- Provide technical support and resolve customer issues in a professional and timely manner.
- Communicate field observations, equipment performance, and customer feedback to internal teams.
- Maintain a high level of customer service while representing NOV in the field.
Job Duties
- Conduct field installations, calibrations, inspections, and functional testing of sensors and systems.
- Perform software and hardware upgrades on customer equipment.
- Diagnose and troubleshoot mechanical, electrical, and system-related issues.
- Complete service reports, billing documentation, inventory transactions, and other required paperwork accurately and on time.
- Maintain company tools, equipment, and inventory assigned for field operations.
- Coordinate with customers and internal departments to ensure successful project execution.
- Follow all company safety policies, procedures, and customer site requirements.
- Participate in on-call support as required.
- Perform other duties as assigned.
Education and Qualifications
- High School Diploma or GED required.
- Associate degree in a technical field or equivalent experience preferred.
- Minimum of 2 years of technical, mechanical, electrical, or field service experience preferred.
- Must be 21 years of age or older.
- Candidate must satisfy all internal driver eligibility requirements, including compliance with company policies, licensing standards, and driving record criteria
- Knowledge of oilfield equipment, software, and hardware systems preferred.
- Electrical troubleshooting experience is a plus.
- Strong communication, customer service, and problem-solving skills.
- Ability to travel more than 75% of the time and work a 14-day on, 14-day off rotational schedule.
Conditions of Employment
- Offer of employment is contingent upon the completion of background and drug screenings, conducted in accordance with all applicable federal, state, and local laws.
Veterans Welcome
- At NOV Digital Services, we value the dedication, discipline, and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.
Learn More
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
