Job Description

Company Description

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Job Description

This post is only open for applications for internal applicants for Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

NHS Band 3 Salary: £25,760 - £27,476 per annum

Hours Per Week: 37.5 full time

Contract Type: Permanent

Act as a first line support for Rostering systems users across both sites, providing straight forward advice and guidance. Working collaboratively to provide a comprehensive Rostering service to both sites for all staff groups.

Job summary

Act as a systems administrator for the solutions; maintaining systems security and helping resolve issues as part of the project team.

Support with the preparation of training materials that reflect software updates / upgrades or improvements which may be made as the project progresses.

Support to ensure that best practice and uniform delivery of the solutions are provided across the Trusts.

Maintain the systems database as required and advised by the Rostering Manager, ESR Operational Lead and 3rd party supplier.

Specific Core Functions

• Support the with drafting and prepare data on and scheduled reporting requires for the organisations.
• Create systems for logging and recording that that all users complete and sign “user agreement access” forms.
• Raise and escalate systems issues with the relevant provider, liaising regularly to seek quick resolution.
• Undertake regular review and audit of the access users have to the system to ensure that those who have had training and a user account created use the system as expected and ensure that no inappropriate access is given to the system.
• Support testing, update and upgrade processes with technical advice throughout user testing period, recording any issues experienced with the system configuration.
• Support to ensure that the system remains live and that robust mechanisms are in place to manage changes of roles and user access along with the management of leavers with access to the system.

For Full job details and person specifications please refer to enclosed job description.

Qualifications

Essential

• Diploma or equivalent qualification

Experience:

Essential

• Experience of providing administrative support to a system.
• Good customer services skills.
• A desire to build good relationships with our systems users
• Strong Administrative skills
• Experience of working in a busy / demanding customer service environment

Desirable

• Experience of dealing with rostering software in the NHS (full training will be provided)
• Experience of using ESR

Skills & Knowledge:

Essential

• Knowledge of IT systems management and IT solutions
• Ability to communicate effectively

Additional Information

The Rostering Team is a small, friendly team. We work hard but have a wonderful collaborative environment where all team members support one another.

We are proud of our achievements in rolling out various systems to large numbers of staff and now continue to focus on ensuring we support our managers and staff to get the most out of them and have been recognised and been awarded the PHU Hidden Heroes and shortlisted finalists for the Health Service Journal (HSJ) awards.

You'll be entitled to a minimum 27days annual leave plus bank holidays, access to training courses and career development. Access to the NHS Pension scheme Joining the Scheme | NHSBSA

Discounted travel options are available for public transport alongside a free park and ride service. Additionally Blue Light Card and Health Service Discounts are available for staff to use.

There are a whole host of other benefits including cycle to work and onsite leisure centre and beach hut booking on Southsea sea front.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026