Healthcare Australia

Rostering Officer - Home Care

Healthcare Australia  •  Commonwealth of Australia (Onsite)  •  2 hours ago
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Job Description

Company Description

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.

Job Description

We are seeking a Rostering Officer to join our team for a permanent role based in Adelaide. Reporting to the Operations Manager you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients. Day to day you will:

  • Manage the roster according to the Annual Workforce Plan
  • Answering phone calls and assisting with client and stakeholder enquiries
  • Scheduling of support staff and ensuring all shifts are filled in a timely manner
  • Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
  • Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
  • Supervision of support workers on a regular basis
  • Engage and communicate effectively within all divisions of Home Care
  • Reporting incidents immediately in line with the Home Care Incident reporting policies
  • Perform ad hoc duties and projects assigned by your manager

Let's talk about you:

Are you ready to make a real impact every day? In this role, you’ll be at the heart of ensuring our clients receive the best possible care by matching the right people, at the right time, with the right skills. You’ll play a key role in welcoming and integrating new staff into the workforce and building strong working relationships with the Recruitment & Service Delivery, Customer Care, and Business Relationship Lead teams. Alongside this, you’ll support initiatives that enhance the overall customer experience and contribute to a variety of ad hoc duties and projects as they arise. This role could also suit someone based in Melbourne.

Our Benefits - Why would you want this job?

  • Access to extra leave with a day off for your birthday plus a rewards and benefits platform
  • Salary Packaging - novated leasing available with Smart group
  • Be part of a well-respected Australian based organisation of more than 3,000 employees!
  • Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued. Contact Dimitri Maras at dimitri.maras@healthcareaustralia.com.au if you are interested in learning more.

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.

To learn more about HCA:

www.healthcareaustralia.com.au

Healthcare Australia

About Healthcare Australia

Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider.

We're highly experienced:

With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence.

We're dynamic:

HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity.

We're human:

We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia.

We’re prepared:

Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider.

Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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