Job Description

DVConnect is a Queensland-based, not-for-profit organisation that provides statewide crisis response services for people impacted by domestic, family, and sexual violence. Operating 24 hours a day, 7 days a week, DVConnect delivers free, confidential, phone-based support to individuals in crisis, helping them access immediate safety and pathways to recovery.

At DVConnect, our Workforce Planning team plays a key role in ensuring that our services operate efficiently and smoothly around the clock.

About the role

• 3-month contract (parental leave cover) commencing June 2026.
• Monday to Friday, 07:00 – 15:00.
• In-office. Convenient Brisbane City location with accessible public transport.
• SCHADS Award Level 4 ($44.58 – 47.97p/hr) + super.

Reporting to the Workforce Planning Lead and working collaboratively with another Rostering Officer, you will:

• Coordinate shift coverage, including managing last-minute changes in staff availability and unplanned absences
• Monitor roster gaps and proactively source appropriate coverage to maintain service continuity
• Communicate roster updates clearly and in a timely manner with service delivery teams and key stakeholders
• Coordinate off-phone activities such as meetings, training, and professional supervision, while ensuring adequate
  service coverage
• Maintain system accuracy and data integrity within Calabrio and Microsoft Excel, contributing to continuous improvement of rostering tools, systems, and workforce planning processes
• Participate in rostering and service delivery meetings to support operational alignment
• Ensure all rosters comply with the SCHADS Award, organisational policies, and procedures, with accurate record-keeping and audit trails.

What You’ll Bring

• Proven experience in workforce rostering, ideally within a not-for-profit or call centre environment. Other fields may be considered.
• Proficiency in rostering systems (e.g. Calabrio, NICE IEX, Genesys or similar)
• Strong computer skills, including intermediate Microsoft Excel capability
• Excellent organisational and time management skills, with the ability to manage competing priorities
• Strong problem-solving skills, including the ability to manage last-minute changes, unplanned absences, and roster gaps
• Confident written and verbal communication skills, with the ability to engage effectively with staff and leaders
• A flexible and adaptable approach, with the ability to remain calm under pressure
• A proactive, resilient, and solutions-focused mindset
• Commitment to working from the office for the duration of the contract

Highly Desirable

• Knowledge and understanding of the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) or similar.

APPLY NOW! Submit your resume and a cover letter that highlights your skills and experience, and why this opportunity interests you! If you have any questions or would like more information, please email recruitment@dvconnect.org

Applications are reviewed as they are received, with initial phone screenings and interviews conducted on a rolling basis.

We encourage you to apply early and look forward to hearing from you.

All offers of employment are subject to satisfactory background checks, including a National Criminal History Check, 2 - 3 reference checks, proof of eligibility to work in Australia, and currently hold a Queensland Working with Children Check (Blue Card).

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.