Job Description

You’re agile, keen and open to meaningful work and opportunities that come your way.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

In this role, you'll be taking on a full-time permanent role within the day of operations rostering team.

As a rostering officer in a team of ten, you will be part of a team that is responsible for rostering for critical operational employees that help keep the Sydney Trains rail network running.

 As part of the rostering team, you will have responsibility for ensuring that changes to the roster are made in a timely and accurate manner, and maintaining fortnightly rosters ensuring leave, training, and other ad-hoc requirements are facilitated while balancing operational requirements.

 You will also be responsible for organising shift coverage to ensure adequate staffing across a wide range of roles and operational responsibilities.

Rostering officers work a rotational shift work roster, supporting and working in a 24x7 operational shift working environment.

The team works in a Hybrid manner, with mixed WFH and in-office presence based in the Rail Operations Centre (ROC) in Alexandria. This is subject to change as per the organisation policies.

For more details, please refer to the Role desciption and information pack

About you

You are an autonomous operator, who is resilient and is comfortable handling high volume of work, including inbound and outbound calls and emails, under high pressure situations.

You are a collaborator by nature and possess very good stakeholder engagement skills as you will be liaising with stakeholders across levels, including Rail Operations frontline employees and Senior management. You possess good communication skills and are open to working flexibly in a 24x7 environment.

Ideally you have previous rostering experience, preferably working with the Microster rostering system, you will also have a good understanding of MS Excel, with experience in Genesys phone system and Salesforce also desired.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Friday, 15th May 2026.

For more information about this role, please contact SHEFALI.UPPAL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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