Job Description

About DVConnect

DVConnect offers high-quality, evidence-informed crisis and therapeutic support to people seeking pathways to safety and healing from domestic, family and sexual violence, and interpersonal trauma.

Full-time | 3 Month Contract | SCHADS Award Level 4 ($44.58 - $47.97 p/hr)

We are seeking an experienced Rostering Officer for a 3 month fixed term contract to support our 24/7 domestic, family and sexual violence support services. Working collaboratively with the broader organisation, you will quickly establish and manage effective, sustainable rosters aligned with service demand and employee wellbeing.

You will confidently allocate resources across multiple service lines, coordinate off phone activities such as meetings, and provide responsive, compassionate support to staff roster enquiries. This role also involves real-time roster monitoring and same day adjustments to meet service delivery needs.

Role requirements

1. Minimum 2 years experience in a rostering/workforce planning role.
2. Experience using rostering, workforce management or scheduling systems
3. Strong computer literacy, including intermediate to advanced skills in Microsoft Excel.
4. Proven organisational and time‑management skills, with the ability to balance competing priorities and tight deadlines.
5. Well‑developed problem‑solving skills, including the ability to resolve last‑minute roster changes, unplanned absences and coverage gaps.
6. Confident written and verbal communication skills, with the ability to liaise effectively with employees and leaders.
7. Flexible and adaptable approach, with the ability to remain calm under pressure.
8. Collaborative team player with a customer‑service mindset.
9. Resilient, proactive and solutions‑focused.
10. The role requires a commitment to working from the office for the duration of the contract.

Highly Desirable

• Knowledge and understanding of the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) or similar.
• Exposure to industries with complex or 24/7 rostering environments (e.g. social and community services, call centres or emergency services) is highly desirable.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check (BlueCard), 2-3 reference checks, proof of eligibility to work in Australia.

APPLY NOW! Submit your resume and a cover letter that highlights your skills and experience, and why this role interests you! If you have any questions or would like more information, please email recruitment@dvconnect.org

Applications are being reviewed as they are received, with interviews conducted on a rolling basis. We encourage you to apply early and look forward to hearing from you.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.