Job Description

We have a dynamic and agile rostering team that needs more team members to help us meet our clients care needs. If you can problem solve quickly, think outside the box, work your way around a rostering system and have an amazing phone presence, then Luxe Care is the employer of choice for you!

About Luxe Care:

Luxe Care is a leading and fast-growing boutique home care organisation providing high-quality in-home care services for older people living across Melbourne and the Mornington Peninsula. We come highly recommended by our clients and care staff due to our support, engagement, commitment to professionalism and genuine care.

Our values:

• Trust • Respect • Empathy • Open Minded • Integrity

About the role:

The Rostering Coordinator is responsible for rostering and scheduling Luxe Care employees to provide reliable and high-quality care to our clients who live within the community. This is a permanent Full Time opportunity based in our Hawthorn office.

Working in the Operations Team, supporting your Rostering team and our Care Managers, you will:

• The Rostering Coordinator is responsible for rostering and scheduling Luxe Care employees to provide reliable and high-quality care to our clients who live within the community.
• Working in the Operations Team, supporting your Rostering team and our Care Managers, you will:
• Ensure effective rosters are completed in a timely manner.
• Successfully match client needs and preferences with our employees’ skills, interests and availability.
• Communicate effectively with employees and your team members.
• Document important notes relating to rostering deliverables.
• Build and maintain strong relationships with our employees, internal team members and external stakeholders.
• Follow up and make improvements for any service delivery failures.
• Timesheet approvals and staff focused
• Utilise cost effective techniques, including location and staff optimisation by understanding care requirements, allocation of costs and skill mix.
• Contribute to the development of process improvements, ensuring consistent and best practice rostering
• NDIS Worker Screening Check (Mandatory if successful)
• The right to work in Australia (Australian Citizen or Permanent Resident)
• Working With Children Check (WWCC)- (Mandatory if successful)

We are looking for people who:

• Wish to be part of an organisation that makes a real impact on people's lives.
• Enjoy delivering a high level of service to employees and clients.
• Can work autonomously and contribute to a fast-paced team.
• Have a minimum of 12 months experience working in a scheduling / rostering role.
• Pride themselves on attention to detail.
• Have good communication skills and professional phone manner.
• Value and respect all individuals and embraces diversity

Working with us:

As an employee of Luxe Care, not only will you be part of an organisation that makes a real impact on people's lives, but you will also be offered a range of benefits such as:

• Competitive pay rates.
• An Employee Assistance Program.
• A supportive, knowledgeable and friendly team.
• A work environment which encourages wellbeing and a healthy work-life balance.
• Opportunities for ongoing professional development.
• Ongoing communication and consultation on matters that are important to you
• If this sounds like the role for you, send your CV and cover letter outlining why you would be a great fit for our team.

Luxe Care Pty Ltd is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to Luxe Care Pty Ltd with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

Only shortlisted candidates will be contacted.