Job Description

Position Summary:

The candidate we seek is a dedicated and detail-oriented Room Attendant to join our Housekeeping Department. This position is essential in maintaining the cleanliness and comfort of our 252-room high-occupancy AAA Four Diamond Hotel Casino Resort. The ideal candidate will also perform cross-functional duties as a Laundry Attendant, ensuring a seamless and high-quality experience for our guests.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Clean and service guest rooms according to established standards and procedures.
• Make beds, change linens, and replenish amenities as needed.
• Clean bathrooms, dust and polish furniture, vacuum carpets, and remove trash.
• Inspect rooms for maintenance issues and report any needed repairs.
• Ensure guest rooms are well-stocked with essential supplies and amenities.
• Must maintain an organized, properly stocked, Attendant’s cart at all times.
• Adhere to health and safety guidelines to maintain a clean and sanitary environment.
• Operate washers, dryers, and other laundry equipment to clean and press linens, towels, and uniforms.
• Sort, fold, and distribute clean linens to appropriate storage areas.
• Monitor inventory levels of laundry supplies and notify management when reordering is necessary.
• Ensure all laundry areas are clean and organized, adhering to safety and sanitation standards.
• Inspect linens and towels for wear and tear and remove damaged items from circulation.
• Follow all safety and operational guidelines to ensure efficient and effective laundry operations.
• Respond promptly to guest requests and inquiries, providing exceptional customer service.
• Handle guest complaints and issues professionally and efficiently.
• Assist with any special requests or additional tasks as assigned by the housekeeping supervisor or manager.
• Work closely with other housekeeping staff to ensure timely and efficient room turnover.
• Collaborate with other housekeeping Team Members to enhance the overall guest experience.
• Participate in team huddles and training sessions to stay updated on policies, procedures, and best practices.
• Commit to ongoing education and training to improve skills and knowledge.
• Demonstrate initiative in taking on additional responsibilities and projects to support resort operations.
• All other duties as assigned.

Essential Qualifications:

• Must be 18+ years of age.
• High school diploma or equivalent required.
• Previous experience in housekeeping, laundry, or a similar role preferred.
• Strong attention to detail, excellent organizational skills, and the ability to multitask.
• Demonstrated commitment to providing exceptional customer service.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to lift/carry heavy loads 30 lbs, stand for long periods, and perform repetitive tasks.
• Ability to read, write, and input room status data into issued handhelds.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.

Work Conditions:

Work is typically and mostly in hotel guest rooms and in housekeeping back-of-house areas. Work areas may be warm, cold, humid, noisy, or bright and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.